Tenders Are Invited For Software Package And Information Systems – Itsm-Tool

Software Package And Information Systems – Itsm-Tool. With This Call For Tenders, Rku.It Gmbh Intends To Introduce A Modern, Cloud-Based Itsm Platform (Saas), Which Will Support All Itil V4-Oriented Processes Of Rku.It And Its Municipal Customers And Partners In The Medium Term. The Planned Scope Of Implementation Includes: Phase 1 (Project Start In 2026): Change Enablement Cmdb Including Discovery Service Catalog Service Level Management Phase 2 (Subsequent Year(S)): Incident Management Service Request Management Problem Management Knowledge Management Case Management Phase 3 (Further (Possible) Expansion Stages): License Management Grc, Risk Management Project Portfolio Management Capacity Management Other Itil V4 Practices In The Long Term, The System Is Intended To Serve As A Central Platform To Fully Manage Currently Distributed Processes, Tools And Data Consolidate.