Tenders Are Invited For Customer Satisfaction Surveys

It Is Important That Vfpfs Services Meet The Wishes Of Its Customers. Based On These Wishes And Insight Into The Level Of Satisfaction With The Services Provided, The Quality Of The Service Can Be Further Improved. That Is Why Continuous Insight Into Customer Experience Is Desirable. Measuring Customer Experience Is Not Only A Thermometer To Gain Insight Into The Rating Of Services, But Also An Instrument To Improve Services And Work Towards A Higher Rating. Results Of The Customer Satisfaction Surveys (Ktos) Should Stimulate The Customer-Oriented Thinking And Actions Of Vfpf Employees. Since 2022, Vfpf Has Been Conducting Ktos To Gain Insight Into Customer Experience. This Often Concerns Continuous Research For The Purpose Of Improving/Developing A Specific Service. This Contract Is A Government Contract With An Estimated Value Of € 600,000 Excluding Vat For A Term Of 6 Years. No Rights Can Be Derived From This Estimate.