Tenders Are Invited For Telecommunications Services – 0800/0900 Service Number Services And 088 Company Number Services

Telecommunications Services – 0800/0900 Service Number Services And 088 Company Number Services. A Network Ivr (Interactive Voice Response) Must Be Made Available To Vitens And Evides. This System Offers Vitens And Evides The Opportunity To Efficiently Divide Incoming Telephone Traffic Into Different Workflows, Which Can Then Be Further Refined On The Vitens And Evides Communication Platforms. Incoming Traffic Can Consist Of Voice Calls Via 088, 0800 And 0900 Numbers. Outgoing Voice Traffic Can Be Forwarded To The Clients Communication Platforms As Well As To External Telephone Numbers Of Breakdown Engineers Or External Call Centers, Guaranteeing Flexible And Reliable Accessibility. A Portal Must Be Made Available To Carry Out Daily Activities. This Portal Is Web-Based And Serves As A Gateway For All Functionalities To Be Provided By The 0800/0900 Service Provider. With The Help Of The Portal, The 0800/0900 Service Provider Provides Support To Functional Management And Administrative Processes, But Also To The Incident, Reporting And Change Management Process.