Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – A Customer Service Solution Using Generative Artificial Intelligence

It Services: Consulting, Software Development, Internet And Support – A Customer Service Solution Using Generative Artificial Intelligence. With The Help Of The Acquisition, A New Kind Of Solution For The Public Administration Organizations Customer Service Will Be Built. The Goal Of The Acquisition Is To Find A Development Partner For Traficom And The Organizations Involved In The Acquisition, Who Is Ready To Commit To Joint Development And Partnership To Develop A New Solution. The Solution Will Be Developed In Stages And Iteratively. The Use Of Generative Artificial Intelligence In Customer Service Is New In Public Administration Organizations And Brings Great Expansion Possibilities For Application. The Amendment To The Digital Services Act In Early 2027 Will Expand The Possibilities Of Using Artificial Intelligence In The Authoritys Customer Interface. Automation In Customer Service Made Possible By Generative Artificial Intelligence Brings Productivity And Efficiency Gains, New Operating Methods And Processes, And Improves The Use Of Human Resources. The Solution Is Implemented In Such A Way That It Is Adaptable And Scalable To The Needs Of Other Public Administration Organizations As Well As Possibly Later In Other Use Cases Also For Internal Use In Traficom And Other Organizations. The Transformability And Scalability Of The Solution For Other Public Administration Organizations Must Be Taken Into Account In The Development Work. After Traficom Has Developed A Solution That Works For Its Own Needs And Environment, The Modularly Built Generative Artificial Intelligence Solution Can Be Converted To Suit The Use Of Other Organizations.