Prior Information Notice For System And Support Services – Technical Support For Operation And Development Of The Praha.Eu Portal. Technical Support Services For The Operation Of The Portal For A Period Of 2 Years. The Support Services Will Mainly Include The Activities Listed Below. Taking Over The Management Of The Portal 1. Taking Over The Management Of The Portal From The Previous Supplier Providing Basic Support Services For The Operation Of The Portal 2. Ensuring The Availability Of The Portal At Least At The Level Of 99.9% Of The Total Operating Time Of The Portal, Which Is 24 Hours A Day, 7 Days A Week (24X7 Mode); 3. Ensuring The Operation Of The Liferay Platform, Portlets And Widgets; 4. Maintenance, Evaluation And Optimization Of The Operation Of The Liferay Platform And Sw Infrastructure Of The Portal, Error Correction, Installation Of Correction And Security Packages; 5. Maintenance Of Integration Interfaces To External Resources (Updating Tls Certificates, Updating Uris); 6. Resolving Crashes, Malfunctions, And Deficiencies With Guaranteed Deadlines For Solving Crashes, Eliminating Malfunctions, And Deficiencies; 7. Maintaining Up-To-Date Technical And Operational Documentation Of The Portal, Widgets, Applications And Integrations; 8. Delivery And Maintenance Of Current User Documentation In The Form Of Online Wikipedia (Manuals And Instructions); 9. Operating The Service Desk In 24X7 Mode, Connecting The Service Desk Of The Supplier To The Central Service Desk Of The Mhmp; 10. Keeping Detailed Records Of The Services Provided (Overall Availability Of The Portal, Solved Incidents) And Requests Entered, For Individual Requests It Will Be Possible To Record Their Work Including The Date Of Entry, Approval, Completion And Acceptance. The Records Will Be Available To The Contracting Authority Online With The Possibility Of Searching And Generating Reports; 11. Cooperation In Performing Security Tests And Fulfilling The Requirements Arising From The Legal Regulations On Cyber Security For Vis Systems, Including The Processing Of Mandatory Reports. Providing Operational Support Services, Solving Ad-Hoc Requirements 12. Support And Training For Administrators And Editors; 13. Deployments Of New Widgets And Applications; 14. Updating The Sw Infrastructure Of The Portal (Liferay Portal, Elastic Search, Etc.) 15. Setting Up New Sites And Transferring The Theme; 16. Optimization Of Search Tools (Editing Data, Setting Elastic Search And Indexes). 17. Adjustments To The Settings Of Components (Sites, Content, Administration) Of The Liferay Portal In Order To Improve The User Experience And The Stability And Security Of Operation; 18. Adjustments To The Configuration Of Integration Interfaces To External Resources; 19. Provision Of Markup For Suppliers Of New Applications; 20. Updating The Description Of The Current Design Of The Portal In Figma; 21. Cooperation In Carrying Out Stress Tests, Recovery Tests And Analyses. Development Of The Portal 22. Creation Of New Widgets, Portlets And Applications, Development Of Existing Ones 23. Programming Modifications Of Existing Liferay Functionalities 24. Migration Of Website Content To Liferay 25. Design Changes (Modifications And Creation Of Templates, Modifications And Branching Of The Theme) 26. Integration Of External Data Into The Content Of The Portal (Via Api) And Integration Of Web Applications (Iframe). 27. Integration Of New Data Sources Into Search Tools; 28. Graphics Modifications, – Desi
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