Systems Support Services – Ms Product Support And Operation 2026. The Purpose Of The Procurement Procedure Is To Provide Full Product Support And Operation Of Microsoft Products Operating In The Courts Network On The Client And Server Side. The Winning Bidder Must Provide First-Level Support To The Judicial Institutions And Their Users Based On The Received And Forwarded Helpdesk Entries Via A Specialist Delegated To The Site With Professional Experience In The Operation Of Windows Servers, Platforms And Microsoft Services (E.G. Exchange, Teams, Sharepoint, Sql). Forwarded Help Desk Entries Only Contain Tasks/Errors That The Colleagues Responsible For Local And Central Operations Could Not Solve. Providing Second-Level Support To Court System Administrators And Operators Of Central Systems. In The Case Of Level 2 Problems, A Person From The Supplier Is Entitled To Make Changes To The Servers, Who Has Been Designated In The Eligibility Conditions As Having Professional Experience Relevant To The Solution Of The Problem (M.2.1-M.2.3). If This Is Not Possible, Instead Of The Given Specialist, It Is Necessary To Appoint A Specialist Who Meets The Suitability (And, If Necessary, The Evaluation Criteria), Which Will Be Approved If The Tenderer Agrees. Participation In The Operation Of The Systems To Be Operated. The Bidder Is Not Responsible For Operating The Hardware Elements. The Winning Tenderer Is Also Obliged To Carry Out Development Tasks During The Term Of The Contract, Up To A Maximum Of 2,000 Man-Hours. The Applicant Undertakes To Draw A Quantity Of 1,400 Man-Hours. The Main Tasks Of The Winner: Troubleshooting, Sentinel-Based Soc Service, Consulting, Incident Management, Change Management, Consulting, On-Site Support, Full Operation Of Microsoft Systems (E.G.: Sql, Exchange, Sharepoint, Security, Modern Work). Quantity: 11,000 Windows 10, 11 And 11,000 Office E365 Users, 220 Windows Servers, 2,000 Frame Hours. It Is Essential For The Tenderer To Ensure A High Level Of Service, For Which, In Order To Solve Problems Quickly And Professionally, It Is An Advantage For The Second-Level Specialists To Have Further Specialized Qualifications Related To The Operation Of Servers (Evaluation Criteria.) The Detailed Task Description Is Included In The Technical Description.
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