Call Centre – Jourförmedling 2. The Agreement Refers To Call Reception And On-Call Mediation With The Forwarding Of Urgent Matters To The On-Call Providers Procured By The Municipality, Outside Of Office Hours, Which Is A Supplement To The Regular Business. The Task Includes Receiving Calls From The Public, Staff In Businesses Or Tenants In The Event Of Errors And Deficiencies In Objects Or On Public Land Managed By The Municipality. Public Site Land Refers To Roads/Streets, Lighting, Traffic Signals, Green Areas, Etc., For Example. After That, The Case Must Be Assessed Based On The Checklists Provided By The Municipality If It Is To Be Forwarded For Possible Action To Procured On-Call Suppliers.
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