Request for Proposal For Inbound Phone Support And Donor Services

Tenders are invited for Inbound Phone Support and Donor Services. The International Rescue Committee, hereinafter referred to as RESCUE, is a non-profit, humanitarian agency that provides relief, rehabilitation, protection, resettlement services, and advocacy for refugees, displaced persons and victims of oppression and violent conflict. Building on the organisations ambition to expand our profile and influence across Europe, RESCUE started a fundraising foundation International Rescue Committee Sverige Insamlingsstiftelse in Sweden and opened an office in October 2019. The focus for RESCUE in Sweden is fundraising from the private sector which means targeting both the general public and companies. Please read more on our website. https://www.rescue.org/se 2. The Purpose of this Request for Proposal (RFP) It is the intent of this RFP to secure competitive proposals to select Supplier(s) to deliver high-quality inbound phone support as the primary service on behalf of RESCUE Sverige, with a strong focus on donor experience, respectful and effective save strategies during cancellation calls, and contributions to improved sustainer retention. The successful Supplier will Tender Link : https://www.rescue.org/procurement-policies-and-bid-opportunities