procurement Of Assistance For Further Development Of Drammen Municipalitys Servicenow Solution . Descriptiondrammen Municipality Uses Servicenow Internally For All Employees In A Separate Service Portal. In Addition, Modules Are Used For Itil-Based Processes, Where Users Can Report Errors On Technical Equipment Or Generally Contact The Help Desk And The Inquiries Are Followed Up Whether They Are Requests, Incidents, Changes, Etc. Separate Processes Have Also Been Established For Hr, Among Other Things, Onboarding Of New Employees Is A Service In Servicenow. The Municipality Currently Uses The Modules Psds, Itsm, Spm, Hr, Csm In Servicenow. An Assistance Agreement Must Be Established For Servicenow Which Ensures Access To Specialized Consulting Expertise As Well As Resources To Assist With Everything From The Development Of Simple User Solutions In Servicenow To More Complicated Tasks Related To Architecture, Integrations, Secure Management, Upgrading And Support Of The Municipalitys Servicenow Solutions. The Resources Will Assist The Municipalitys Own Servicenow Team And Ensure That Competence Related To What Is Developed Is Transferred To The Municipality.
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