GTR 109988960
Bids Are Invited For Srta 27-001 Customer Service Staffing Optimization Operations And Support Services
ICB — International Competitive Bid
Closed
Northern America
Tender Information
GTR Reference
109988960
Tendering Authority
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Tender No
PE-92700-RFQC-2026-000000007
Financer Name
Self-Funded
Work Title
Bids Are Invited For Srta 27-001 Customer Service Staffing Optimization Operations And Support Services
Bid Type
ICB — International Competitive Bid
Country
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Geographical Region
Northern America
Political Region
Asia-Pacific Economic Cooperation, APEC,APAC (Asia Pacific)
Last Date of Bid Submission
06-04-2026
Closed
Work Detail
The State Road And Tollway Authority (Srta) Is Requesting Firms To Submit Their Qualifications For A Comprehensive Customer Service Staffing Optimization Operations And Support Services.The Selected Service Provider For Srta¿S Customer Service Center (Csc) Operations And Support Will Be Responsible For Offering All Necessary Facilities, Hardware, Software, Infrastructure, And Technical, Administrative, And Operational Staffing To Fulfill All Requirements, Including But Not Limited To:¿Customer Service Operations¿Payment Processing And Financial Support¿Case Management And Dispute Resolution¿Mail Processing And Correspondence Support¿Call Center And Live Chat Services¿Quality Assurance And Continuous Improvement: ¿Training And Knowledge Management¿Staffing, Personnel Management, And Facilities¿Project Management, Reporting, And Governance¿Coordination With Srta And Third Parties
Key Value
Tender Value
Ref. Document
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