Tenders Are Invited For Research And Development Services And Related Consultancy Services – Service Design Expert Services 1 August 2026 - 31 July 2028 + Option 2 Years

Research And Development Services And Related Consultancy Services – Service Design Expert Services 1 August 2026 - 31 July 2028 + Option 2 Years. The Procurement Services Of The City Of Turkus Corporate Administration Are Requesting Offers For Expert Services In Service Design For The City Of Turku And Lieto For The Period 1 August 2026 - 31 July 2028 (+ Option 2 Years). The City Of Turku Offers Its Citizens Hundreds Of Different Services. With The Means Of Service Design, These Services And The Related Customer Experience Are Developed In A User-Oriented Manner. In Addition, Completely New Services Are Conceptualized And Produced. Along With Comprehensive Service Reforms, Service Paths And Individual Parts Of Service Processes Are Also Being Developed, Such As, For Example, Applying For A Service. Service Design Also Develops The Citys Own Operations, Processes, Internal Services And Personnel Experience. Design Projects And Training Support The Renewal Of The Citys Operating Culture And Continue To Instill Customer-Oriented Thinking And A Service Culture. With The Help Of Design, Different Futures Are Scanned And New Possibilities Are Found. Designing Supports Managements Decision-Making, Strategic Planning, Foresight Work And Management With Information. Systemic Challenges, Complex Phenomena Are Solved By Means Of Design, And Common Urban Models And Sustainable Solutions That Cross Organizational Boundaries Are Developed. At The Same Time, We Promote Equality And The Inclusion Of City Residents By Reaching Out To Target Groups Whose Voices May Not Otherwise Be Heard. The Development Work Utilizes The Entire Design Toolkit, From Customer Research Through Ideation And Joint Development To Testing And Implementation. Implementing Solutions, Supporting The Staffs Ability To Change And Demonstrating Effectiveness Are Also An Important Part Of The Citys Design Process. An Important Part Of Design Activities Is Making The Development Work Visible By Means Of Communication And Visualization. The Object Of The Procurement Is The Development Of Operations And Services Using Customer-Oriented Design Methods: A) Identifying The Needs Of Service Users And Increasing Customer Understanding In The City Organization B) Development Of Service Paths And Service Concepts And Design Of Processes And Services C) Alternative Ways Of Reorganizing Services And Service Experiments D) User-Oriented Design Of Facilities E) Design Of Accessibility And Accessibility Of Services F) Facilitation Of Events On Site And Online G) Customer Experience Monitoring H) Organization Of Training: Consideration Of Customer Orientation In The Development Of Services And Operations I) Organization Of Training: How Different Service Design Methods Can Be Utilized J) Development Of Customer-Oriented Operating Models K) Design Of Service Environment L) Systemic Design M) Design Of Change In Organization And Operating Methods N) Consideration Of Ecological Sustainability The Procurement Is About A Framework Arrangement For Which Four (4) Suppliers Are Selected. The Annual Value Of The Procurement Is Approx. €60,000, Based On The Performance Of Previous Years. The Value Of The Procurement On An Annual Basis May Vary Due To Project-Specific Changing Needs