Request For Information: Rfi - 25-2059 - Digital Patient Navigator

The Government Of Alberta Is Exploring The Use Of Digital And Artificial Intelligence–Enabled Solutions To Improve How Albertans Access Health Services And Are Guided To Appropriate Care. As Part Of This Effort, Alberta Is Considering The Introduction Of A Digital Patient Navigator (Dpn) That Can Serve As A Trusted Digital Access Point For Navigating The Health System.Alberta’S Approach Is Intentionally Phased And Capability-Based, Recognizing The Need To Deliver Early Public Value While Maintaining Strong Safeguards Related To Privacy, Safety, Equity, And Clinical Boundaries. The Navigator Can Also Improve System Efficiency By Reducing Administrative Burden On Frontline Staff, Consolidating Access To Authoritative Information, And Enabling More Consistent, Scalable Digital Support For Common Navigation And Information Requests. Over Time, This Creates Opportunities To Redirect System Capacity Toward Higher-Value Clinical Care. A Dpn Represents A Strategic Investment That Can Deliver Value To Albertans By Improving How Residents Access And Navigate Health Services. By Helping Albertans Find Appropriate Care Options Earlier And More Efficiently, The Navigator Has The Potential To Reduce Avoidable Use Of Higher-Cost Services Such As Emergency Departments And In-Person Visits For Non-Urgent Needs.