Tenders Are Invited For Systems Support Services – Operation Of Document And Message Management 2026.

Systems Support Services – Operation Of Document And Message Management 2026.. The Task Of The Winning Tenderer Is The Complete Operation And Development Of The Message Management Module (Ükm), The Document Library, The Üke E-Signature System, The Xcz Application, The Central Media Repository (Kmt) Management System, The Decentralized It System Created On The Basis Of The Eu Regulation On Electronic Evidence, And The Related Interfaces. The Above Systems Support The Performance Of The Judicial Organizations Basic, Legally Defined Judicial Tasks, And Ensure Electronic Contact With The Courts. Their Correct And Reliable Operation Is Of Paramount Importance For Both Court Users And Parties Involved In Court Proceedings, And Their Continuous Availability Is One Of The Basic Conditions For The Legal Functioning Of Courts. It Is The Responsibility Of The Successful Tenderer To Perform The Operational And Further Development Tasks Of The Systems And Related Interfaces Listed Above In Accordance With The Conditions Stipulated In The Technical Description And The Contract. The Task Of The Winning Tenderer Is To Ensure The Availability Of The Systems, Manage Problems That Arise During Operation And Reported By Users And Customers, Perform Application System Administrator Tasks, And Ensure Operational Continuity For The Contracting Authority. The Winning Bidders Task Is Also To Perform The Operational Tasks Of The Other Related Systems, Subsystems, Modules, Interfaces Developed By It, As Well As The Existing Systems, Subsystems, Modules, Interfaces Developed By It, According To The Following: - Introduction Into Operational Service, Updating Of The Necessary Documentation, - Availability And Capacity Management: The Expected Level Of Availability Of The Systems In The Live Environment, In Percentage (On A Monthly Basis): 99.5% (7X24 Hours). The Expected Degree Of Availability Of The Test System During Working Hours, Per Month, Is 99%. - Planned Preventive Maintenance - Change Management - Release Management - Monitoring Of Services, Carrying Out Measurements, Execution Of Daily Tasks Related To Running, Backups - Incident And Problem Management: The Method Of Logging Received Signals And Error Tickets: In The Internal Error Ticket Management System Of Obh As Detailed In The Technical Description Parameters Of On-Site Availability: On Working Days 9:00 A.M. To 5:00 P.M., 2 People. Out Of The 2 Operators, 1 Person Is Required To Be Available On-Site, The Parameters Of Which Are On Working Days: 09:00 - 17:00, 1 Person The Number Of Persons Who Are On Continuous Telephone Call-By-Call Outside The On-Site Availability Time Slot (Including Public Holidays And Holidays): 1 Person The Winning Bidder Is Also Responsible For The Document And Message Management System And The Related Internal Court Systems By The Parties Performance Of Development Services Based On Documents And Procedures Accepted For Each Task/Development. The Winning Bidder Is The Developer