Tenders Are Invited For End User Support Services And Equipment

Purpose Of The Request For Information: The Goal Of This Request For Information Is To Map The Overall Solutions For End-User Support Services And Device Services Available On The Market. The Information Request Functions As Part Of The Market Dialogue, Which Is Used To Prepare The Procurement To Be Published Later. Responding To The Request For Information Is Voluntary, And It Does Not Bind The Respondent Or Finnvera. The Market Dialogue Is Carried Out In The Initial Phase In Writing Via E-Mail, And Possibly More Detailed Discussions Via Teams. Description Of The Object Of Procurement: The Purpose Of The Procurement Is To Find A Partner Who Would Provide End-User Support And Equipment As A Complete Service, If Necessary, To All Finnvera Offices. It Is Hoped That The Overall Service Will Initially Include The Following Entities: Service Desk And Service Point: - The Solution Of Pre-Instructed Problems And Tasks, As Well As The Reception Of Support Tickets For Windows And Office Use And The Forwarding Of Tickets And Answering Support Calls. - Tickets Related To Basic Information Technology, Such As Questions Related To Applications And Devices - Service Point, Helsinki. Local Support Services Finnvera Offices. Mobile Devices:-Device Lifecycle Services-Device Ordering From The Service Desk Partners Online Store By The End User-Mobile Device End-User Support And Generation Of Instructions And Updates-Device Management With Finnveras Mobile Device Management Tools-Users Own Money Share In The Purchase Of Mobile Devicesav Devices:-Av Solutions Design, Implementation, Device Sales, Support And Maintenance Services. Laptops: -Device Life Cycle Services And Warranty Maintenance -Device Management And Device Updating For Pre-Agreed Functions -Temporary Storage For Machines -Buffer Storage (Approx. 5 Ready-Made Machines To Be Sent On The Same Day) -Pre-Installation -Image Maintenance And Development -Data-Secure Collection Of Old Devices, Disposal/Recycling -Other Monitors, Peripherals And Accessories User Support For Printers And Multifunction Devices In Problem Situations Required Expert Profiles/Competence:-Service Desk Experts-Service Point/Local Support Expert-Equipment Management And Maintenance Expert-Av Designer/Implementer-Microsoft Technology Know-How (M365)Finnvera Is Particularly Interested In: -Brief Description Of The Company And The Services It Offers-Pricing Models And Service Packages-Experience With The Packages Described In The Description Of The Project Object; Service Desk, Local Support/Service Point, Mobile Devices, Computers, Av Devices.-Service Description Of The Requested Service Models And Everyday Operating Methods, As Well As A Possible Case Example From One Similar Customer, If Available.-What Kind Of Experts/Skills Are Available.Answers Are Requested To Be Sent By E-Mail No Later Than 13 March 2026 To: [email protected] If The Clarifications Of The Market Dialogue End In Teams Discussions Then The Meetings Will Be Organized In Week 13. Answers Will Be Treated Confidentially. The Request For Information Is Not A Procurement Announcement Or A Request For Quotation. Answering Or Not Answering The Request For Information Is Not An Obstacle To Participating In The Tender. The Information Presented In The Request For Information May Change In The Published Final Request For Tender. The Person Responding To The Request For Information Must Indicate Whether The Information Given In The Response Is Public Or Business/Professional Secrets.