Tenders Are Invited For Helpdesk And Support Services – Local Ict Support

Helpdesk And Support Services – Local Ict Support. - Interventions For End-User Equipment • Lending Out (Spare) Equipment Such As Laptop, Charger, Mouse, Keyboard, Presenter, Etc. If End-Users Have Forgotten Their Equipment; • Support Users With Regard To Company Peripherals Such As Smartphone, Printer, Tablet, Etc. • Staging: Installing The Operating System And Standard Applications On The Fluvius Hardware Of End Users; • Supporting Proprietary And External Software, Based On Available Scripts; • Informing Users About The Status Of Their Call. - Interventions In The Offices Tasks Related To The New Way Of Working (Setting Up Meeting Rooms, Shared Desks, Etc.) Such As: • Ict Equipment In Meeting Rooms (Beamers, Interactive Screens, Digital Whiteboards, Etc.), Including Technical Support Based On Available Scripts; • Assist In The Operation Of Mfps (Multi Functional Printers), Plotters And Printers, Including Technical Support Based On Available Scripts; • Installing New/Changed Workstations With Screens And Docking; • Supporting Proprietary And External Software, Based On Available Scripts; • Informing Users About The Status Of Their Call; • Support For Recently Hired Employees. - Telephone Support Collaboration With The Existing Telephone Ict Helpline To Record, Register And Follow Up Calls (Call-Taking). - Administration Administrative Tasks Such As: • Logging And Following Up On Support Tickets To External Partners; • Stock Management Of Hardware: Follow Up Inventory, Place Orders, Send Repairs To Central Warehouse, Test Hardware After Repair, Receive Hardware Sent From Central Warehouse, Use Stock Tool (Inflow), Etc. • Keep Master Data Up-To-Date In Cmdb (Administrative Management). - Stock Management The Tenderer Is Responsible For The Correct And Consistent Follow-Up Of The Hardware Inventory And Carries Out A Complete Inventory Check Annually As Well As Periodic Stock Counts Of Cmdb Material. The Inventory Must Be Checked For Accuracy For All Desktop Material That Has Been Assigned To Users Such As Laptops, Tablets, Etc. An Inventory Must Also Be Made For Material Without A Ci Sticker Based On What Is Stated In The Inflow Inventory Tool And The Actual Physical Status. Inventory Of Ci Material Must Be Done In Both Inflow And The Cmdb - Jira Tool - With The Actual Physical Status. The Results Of This Check Must Be Reported To The Person Responsible For Local Ict Support. In His Quotation, The Tenderer Describes How The Inspection Of This Inventory Will Be Approached. - Other Tasks. Due To The Daily Presence Of Support Staff At The Offices And The Shift To Working From Home, We Notice That There Is More Demand On Local Ict Support To Perform Tasks That Do Not Strictly Fall Under Ict Support, Such As