Tenders Are Invited For Call Center – Call Center Service For The Competence Centers And Diadrei Support In Accordance With The Accident Prevention Regulations Dguv Regulation 2 Appendices 3 And 4

Call Center – Call Center Service For The Competence Centers And Diadrei Support In Accordance With The Accident Prevention Regulations Dguv Regulation 2 Appendices 3 And 4. As Part Of Its Legal Prevention Work, The Vbg Provides Digital Offers (Diadrei Portal And Kpz Portal) For Alternative Care. This Makes It Easier For Member Companies Within The Vbgs Area Of ​​Responsibility To Access The Legally Required Care From Occupational Safety Specialists And Company Doctors. Every Company Within The Jurisdiction Of The Vbg Is Free To Choose One Of These Alternative Care Models In Accordance With Annexes 3 Or 4 Of Dguv Regulation 2, As Long As It Meets All The Requirements Of Dguv Regulation 2, Particularly With Regard To The Number Of Employees And Industry Affiliation. By Using The Care Offer With The Respective Portal, The Entrepreneur Can Fulfill His/Her Legal Obligation To Receive Care From Company Doctors And Occupational Safety Specialists And Has Fulfilled His/Her Obligation To Place Their Written Order (See Dguv Rule 100-002: First Chapter, § 2 Order). Advice For Entrepreneurs And Their Employees Within The Framework Of These Portal Offers Is Provided By A Call Center Hotline, Which Is Only Available To Users Via The Portals Contact Options. This Portal Hotline Is Operated By The Commissioned Service Provider And Provides Advice In Accordance With The Provisions Of This Service Description. The Dl Hotline Is The First Point Of Contact For Portal Users And Has Knowledgeable People Directly At Its Disposal In Accordance With The Occupational Safety Act And Dguv Regulation 2. The Call Center Hotline Processes Inquiries About The Use Of The Vbg Portals On Behalf Of The Vbg And Supports Companies With Occupational Health And Safety When Using The Portal By Providing Expert Advice Over The Telephone (Email) That Is Independent Of Instructions. The Service Is Carried Out And Documented By The Dl In A Procedure Defined By Vbg In Order To Ensure Traceable Service Billing And Proper Service Provision. The Processing And Documentation Of The Consulting Services Is Implemented Using A Ticket System. It Is Mandatory And Exclusively To Use The Software Application(S) Specified By Vbg, Which Handles The Processing And Documentation Of Telephone And Email Contacts And At The Same Time Implements Database Management For All Profiles Of Portal Users. The Documentation Is Carried Out In Accordance With The Specifications Of This Service Description, Taking Into Account The Different Consultation Reasons. Possible Call Center Hotline Dl Must Meet The Spatial, Technical, Organizational And Personnel Requirements For Carrying Out All Consulting Tasks That Are Set Out In Detail In This Service Description. The Dl Employees Entrusted With Carrying Out The Consulting Work Must Meet The Requirements For Being A Company

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