Request for Proposal For Provide Managed Services, Support, Optimization And Continuous Improvement For The OrganizationS Microsoft Dynamics 365 Finance & Operations Erp Platform

Request For Proposals For Provide Managed Services, Support, Optimization And Continuous Improvement For The OrganizationS Microsoft Dynamics 365 Finance & Operations Erp Platform. Erp Finance & Operations Tender Closing Date 09/03/2026 Saudi Water Partnership Company S.M.L.L.C Established Pursuant To The Supreme Economic CouncilS Resolution Number 5/23 Dated 23/03/1423, Is Owned 100% By The Ministry Of Finance. Vision 2030 Recognizesthe Critical Importance Of Ensuring The Future Reliable Provision Of Watersupplies And Sanitation Services For The Well-Being And Quality Of Life For All Citizens Of The Kingdom Of Saudi Arabia ("Ksa"). Mewa Is Responsible For Achieving The Water, Agricultural And Environmental Related Targets Of Saudi Arabias Vision 2030. Pursuant To A Ksa Royal Court (40) Royal Order Issued On 15/1/1440H (Corresponding To 25 September 2018), Mewa Was Given The Right To Procure A Number Of Projects With Private Sector Participation. Mewa Has Delegated Its Right To Be Procurer For The Water Projects To . The Role For Includes The Following: To Be The Off Taker For All Future Independent Water Projects (Iwps), Independent Water And Power Projects (Iwpps), Independent Sewage Treatment Projects (Istps) And Independent Strategic Water Reservoirs (Iswr). To Manage And Lead The Procurement Process (In Coordination With All Stakeholders) For Such Independent Projects From Project Initiation Till Negotiations, Contract Signing With Developers, And Oversight Over Construction To Be Fully Involved In The Downstream Water Sector, Including Activities Like Demand Forecasting & Management, Selling Of Water And Related Power Services To Water Authorities/Independent Bulk Offtakers/ Transmission Companies And Potentially Management Of Subsidy Payments And Balance Of Accounts For The Water Sector. Purpose Of The Project Saudi Water Partnership Company (Swpc) Is Issuing This Request For Proposal (Rfp) To Appoint A Qualified And Experienced Vendor To Provide Managed Services, Support, Optimization, And Continuous Improvement For The OrganizationS Microsoft Dynamics 365 Finance & Operations Erp Platform. The Objective Of This Project Is To Ensure The Stability, Performance, Security, And Business Continuity Of SwpcS Finance And Procurement Systems While Enabling Ongoing Enhancements Aligned With Organizational Growth, Regulatory Requirements, And Operational Efficiency Goals. The Selected Vendor Will Be Responsible For Maintaining And Supporting Existing Erp Modules, Resolving Incidents, Managing System Configurations, And Delivering Functional And Technical Improvements Without Disrupting Current Business Operations. The Selected Vendor Shall Deliver End-To-End Managed Services, Including Functional Support, Technical Support, Performance Monitoring, System Updates, Integration Maintenance, Documentation, And Knowledge Transfer, Under A Three-Year Contractual Agreement. Scope Of Work A. Core Managed Services Deliverables (Continuous Years 13) D-01 Break-Fix & Incident Resolution System Errors And Transaction Failures Resolution Root Cause Analysis And Preventive Action Reports Sla Compliance D-02 Performance Monitoring & Optimization Daily Health Monitoring Batch Job Tuning Monthly Optimization Reports D-03 Security & Compliance Management User Access Control Segregation Of Duties Review Audit Support D-04 Updates & Maintenance Application Updates Regression Testing Deployment Management Environment Lifecycle Management D-05 Integration Monitoring & Support Xml And External Integration Monitoring Zatka And Partner Integration Stability Error Resolution And Logging Provide Original Xml Entity Through Api With Overhead Cost Svpm (Q1 2026) B. Functional Finance Module Deliverables (Continuous) D-06 General Ledger Support Chart Of Accounts Maintenance Period Closing Assistance Financial Reporting Configuration Journal Adjustments All Functionalities Within The General Ledger Module D-07 Accounts Payable Support Invoice Workflow Management Vendor Master Maintenance Payment Run Assistance Invoice Matching All Functionalities Within The Accounts Payable Module D-08 Accounts Receivable Support Xml Invoice Integrations Collections And Credit Control Cash Application Customer Invoicing All Functionalities Within The Accounts Receivable Module D-09 Fixed Assets Management Depreciation Runs Asset Transfer And Splits Asset Reconciliation Lifecycle Tracking All Functionalities Within The Fixed Assets Module, Etc Tender Link : Https://Www.Swpc.Sa/En/Swpc-Tenders/

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Global Tender Document	b281c45e-b0d1-435f-9646-8fdcb27ff694.pdf