Arab World1,Gulf Cooperation Council, GCC,G20,Middle East,Middle East and North Africa, MENA
09-03-2026
Work Detail
Request for proposals for ERP - HR & Self-Service. Release Date: 19/02/2026 Questions Deadline: 02/03/2026 Tender Closing Date: 09/03/2026 Scope of Work a. Core Managed Services Deliverables (Continuous Years 13) D-01 Break-Fix & Incident Resolution HR transaction errors resolution Payroll discrepancies resolution Workflow and approval failures correction Root cause analysis and preventive action reports SLA compliance D-02 Performance Monitoring & Optimization Payroll processing performance monitoring Attendance processing optimization ESS portal stability monitoring Monthly performance reports D-03 Security & Compliance Management Employee data privacy controls User access control & role management Audit trail review Compliance with Saudi Labor & PDPL regulations D-04 Updates & Maintenance HCM module updates Regression testing Deployment management DEV / TEST / PROD lifecycle management D-05 Integration Monitoring & Support Muqeem integration monitoring GOSI integration stability Banking integrations monitoring Attendance devices integrations Azure services integrations Error resolution and logging b. Functional HCM Module Deliverables (Continuous) D-06 Organization Management Support Organization structure configuration Positions & job management Worker profiles and competencies Workforce hierarchy management All functionalities within Organization Management module D-07 Manpower & Recruitment Support Position forecasting Recruitment requisitions & workflows Career portal management Applicant tracking & onboarding lifecycle Recruitment projects and assessments All functionalities within Recruitment module D-08 Training Management Support Internal and external training lifecycle Courses, surveys, exams, certificates Training expenses & approvals Competency updates All functionalities within Training module D-09 Performance Management Support Employee goals and journals Performance review cycles 180° / 360° appraisals Bell curve enforcement Satisfaction reviews All functionalities within Performance module D-10 Bonus Management Support Bonus cycles and calculations Grade bonus factors Annual bonus targets WPS bonus payment generation All functionalities within Bonus module D-11 Promotion Management Support Promotion criteria engine Grade hierarchy & experience tracking Salary increments and quartile changes Promotion cycles All functionalities within Promotion module D-12 Payroll Management Support Contracts & salary scales Automatic salary and accrual calculations EOS, leave, ticket, overtime postings to GL Payslip generation & bank files All functionalities within Payroll module D-13 Attendance Management Support Attendance tracking & deductions Shift rotations Overtime and excuses approvals Fingerprint device integrations All functionalities within Attendance module D-14 Workspace Analytics & Dashboards Headcount & turnover statistics Earnings & deductions analysis Employee CTC analytics All analytics and dashboard functionalities D-15 Employee Self-Service (ESS Workspace) Worker profile management Benefits, competencies, certificates Job & contract details All ESS workspace functionalities D-16 Employee Requests (Self-Service Processes) Leave, loan, grievance, expenses, overtime, tickets, education, end-of-service requests Identification & bank process requests All employee self-service request workflows D-17 Manager Requests & Inquiries Promotions, transfers, salary increments Recruitment & disciplinary processes Team attendance & payroll inquiries All manager workflow functionalities D-18 ESS Mobile Application Support Mobile self-service requests Notifications & announcements Pay slips & documents Worker profile management All ESS mobile functionalities D-19 Documentation & Training Standard Operating Procedures (SOPs) for all implemented HCM modules HR User Manuals and step-by-step guides Quarterly Functional & Technical Workshops for HR and IT teams Knowledge Transfer Sessions to SWPC internal staff System Administrator Training for configuration, security roles, and basic troubleshooting Updated documentation after every major enhancement or release c. ERP Development & Enhancement Deliverables (Roadmap Based Human Capital) i. Recruitment & Onboarding Enhancements D-20 Full Hiring Lifecycle Automation Target: 2026 Q1 D-21 Onboarding & Feedback Lifecycle Target: 2026 Q1 D-22 Coop & Special Recruitment Cycles Target: 2026 Q3 ii. Training & Development Enhancements D-23 Post-Training Employee Feedback Lifecycle Target: 2026 Q1 D-24 PR Integration with Training Requests Target: 2026 Q3 iii. Performance & Satisfaction Enhancements D-25 Full Performance Lifecycle Enhancements Target: 2026 Q1 D-26 Annual Employee Satisfaction Survey Target: 2026 Q3 iv. Workforce Planning & Dashboards D-27 Manager & Employee Dashboards Target: 2026 Q2 D-28 Centralized Outsourced Staff Lifecycle Target: 2026 Q2 D-29 Manpower Planning Engine Target: 2026 Q4 v. Payroll & Employee Relations Enhancements D-30 Payroll Annual Increment & Promotions Target: 2027 D-31 Employee Relations (Resignation, Exit Interviews, Letters) Target: 2027 vi. Integration & AI Enhancements D-32 Muqeem & GOSI Full Automation Target: 2028 Q2 D-33 AI CV Screening & Recruitment Automation Target: 2028 Q1 vii. Year by Year Plan D-34 Annual HR Enhancement Plan within SLA viii. JIRA Tickets & Progress D-35 Provide access for 2 SWPC employees to Jira or Web-Based Ticketing System ix. Open development hours for small to medium features D-36 The vendor shall provide open development hours for small to medium features and enhancements Tender Link : https://www.swpc.sa/en/swpc-tenders/
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