Expression of Interest For Digitalization Of Processes (Online Agency) And Inter-System Interoperability Components

Expression of Interest for Digitalization of Processes (Online Agency) and Inter-System Interoperability Components 11. The National Office for Water and Sanitation (ONEA) has funds available and intends to use a portion of these funds to make payments under the intellectual services contract related to the digitalization of processes (Online Agency) and inter-system interoperability components. 12. The services include: The implementation of a high-performance, scalable, and secure ESB platform enabling the integration and orchestration of ONEAs various information systems. The design, development, and implementation of an Online Agency (AEL) module seamlessly integrated with ONEAs existing ERP system, enabling the digitization of at least 90% of customer relationship processes currently carried out in physical branches. A comprehensive analysis of the existing technical environment and stakeholder needs. Design of the technical and functional architecture of the AEL module, respecting the principles of scalability, security, performance, and maintainability. Development of the web and mobile client portal using an agile methodology that allows for iterative adjustments based on user feedback. Integration of the AEL module into the existing ERP system for commercial management and invoicing, the WaterSoft software (managing corrective and preventive maintenance of the drinking water supply networks for all ONEA centers). Deployment of the solution in a secure production environment, following a phased and controlled approach. Training of ONEA teams and support for the solutions implementation in a structured and phased manner. Skills transfer and complete documentation to guarantee ONEAs autonomy in the operation, maintenance, and future development of the solution. The total estimated duration is: 56 weeks. The firm must submit a detailed schedule with milestones and associated deliverables. Interested candidates are invited to express their interest in providing the services described above by providing information demonstrating their qualifications to perform the services. This Expression of Interest (EOI) is subject to the provisions of the decree. Decree No. 2024-1748/PRES/PM/MEF of December 31, 2024, concerning the procedures for awarding, executing, and settling public contracts. Candidates will be evaluated based on the following criteria: [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : Burkina Faso