Tenders Are Invited For Customer Services – Supervision And Customer Services Of The Toijala Multipurpose Hall 16.6.2026-15.6.2028 + Option 16.6.2028-15.6.2029

Customer Services – Supervision And Customer Services Of The Toijala Multipurpose Hall 16.6.2026-15.6.2028 + Option 16.6.2028-15.6.2029. With The Request For Tenders, The Supervision And Customer Services Of The Sports Hall Of The City Of Akaa Will Be Procured In Accordance With The Service Description For The Period 16.6.2026-15.6.2028 With An Additional One-Year Option. The Multi-Purpose Hall Is A Sports Center Completed In 1990, With A Floor Area Of ​​Approximately 3130 M2. The Building Has An 874 M2 Sports Hall With Stands For 600 People, Gym Facilities, Running Track, Boxing Facilities And Other Smaller Facilities And The Necessary Ancillaries For Sports Venues And A Lobby Cafe. Address: Köyvärintie 8, 37800 Akaa. The Hall Is In Active Use All Year Round And Serves Different User Groups In A Versatile Way. On Weekdays, The Hall Is Mainly Used By The School And Sports Services, As Well As The Gyms Freelancers. In The Evenings And Weekends, The Hall Is Available To Clubs, Associations, Companies And Private Individuals, Serving The Needs Of Different Sports In A Versatile Way. In The Hall, It Is Possible To Do A Wide Range Of Activities, E.G. Ball Games: Volleyball, Handball, Floorball, Badminton, Basketball, Futsal, Table Tennis. The Multi-Purpose Hall Also Hosts Many Different Events, Such As Games, Tournaments, Fairs And Concerts. Card Sales Of Sports Services (Gym Cards, Fitness Passes, Etc.) And Key Management Of Indoor Sports Facilities Are Centralized For The Multi-Purpose Hall. The Number Of Visitors To The Hall Is Approximately 85,000 Per Year. The Starting Point Is That The Multipurpose Hall Serves Its Users At A High Level And In A Wide Area, Taking Into Account The Different User Groups. At Hall, We Invest In The Smoothness Of Everyday Life And The Development Of Operations. The Realization Of General Comfort And Order, Visitor Safety And Good And Smooth Service Is Paramount. The Competition Seeks A Reliable And Experienced Contract Partner To Manage The Services Of The Multi-Purpose Hall, Who Runs The Day-To-Day Life Of The Multi-Purpose Hall Independently And Is Responsible For The Smoothness Of The Halls Operations, And With Whom The Citys Sports Services Can Develop The Halls Operations. The Tenderer Must Produce The Supervision And Customer Service Tasks Presented By The Customer In Accordance With The Service Descriptions, As Well As Any Additional Work That May Be Ordered Separately, So That The Quality Level Described In The Request For Tender Is Realized. The Provider Must Meet The Minimum Requirements For The Content Of The Service. The Service Description Is Described In Appendix 1 Of The Request For Tenders, Where E.G. The Minimum Requirements For The Content Of The Service As Well As The Responsibility Distribution Table To Clarify The Responsibilities Of The Subscriber And The Service Provider. The Service Provider Is Responsible For The Day-To-Day Life Of The Multi-Purpose Hall And The Smooth Functioning Of The Activities (E.G. Sales Of Gym Cards, Keys, Curtains, Grandstand, Av Equipment, Warehouses, Information, Reservations, Minor Maintenance Of Gym Equipment) Independently. The Service Provider Is Responsible For The Maintenance, Supervision And Customer Service Of The Multipurpose Hall, As Well As General Order And Security. Service Provider E.G. Manages Space Reservations For The Multi-Purpose Hall, Takes Care Of User Monitoring And Statistics Of The Multi-Purpose Hall, Guides And Supervises The Sports Hall, Equipmen