Tenders Are Invited For Call Center – Provision Of A Service For Taking Telephone Calls And Appointments, Sending Convocations

Call Center – Provision Of A Service For Taking Telephone Calls And Appointments, Sending Convocations. The Adolphe De Rothschild Foundation Hospital Wishes To Offer Its Patients An Efficient Reception And Telephone Treatment Service At A Very Competitive Cost, Via An Ai Agent. The Objective Being To Ensure A 100% Quality Response Rate From Callers: In Order To Guarantee Perfect Continuity Of Service, A Service Provider Will Be Selected To Respond To This Market. The Incumbent Must Manage These Calls While Respecting Quality Criteria. The Successful Holder Will Be Required To Provide A Personalized Welcome, Deliver Appointments For Patients, Ensure Changes And Cancellations Of Appointments, Provide All The Information Necessary To Guide Certain Calls For Patients And Ensure Statistical Monitoring Of Activity. In Certain Cases, According To A Predefined Decision Tree, He Will Have To Transfer Calls To Certain Departments Of The Adolphe De Rothschild Foundation Hospital. The Holder Must Respect The Directives And Terms Defined By The Adolphe De Rothschild Foundation Hospital, Particularly In The Processing Of Calls, Terms Which May Be Subject To Modification During The Period Of Validity Of The Contract. The Details Of The Services, Subject Of This Contract, Are Specified In The Specific Technical Clauses Below. If The Scope Of Intervention Desired By The Adolphe De Rothschild Foundation Hospital Changes, A Revision Of The Contract May Be Carried Out And Negotiated. It Will Give Rise To An Amendment Between The Two Parties.