Tenders Are Invited For Kihu Ict Services

Purpose Of The Procurement The Purpose Of The Procurement Is The Production, Maintenance And Development Of Kihus Ict Services. The Purpose Of The Procurement Is To Select A Producer Of Ict Services From June 2026. The Implementation And Development Project Is Planned To Start In April 2026. The Goal Of The Procurement Is To Find A Supplier Capable Of Supporting Kihus Daily Operations And Developing And Modernizing It Solutions And Information Security As Described In The Tender Request And Its Appendices. The More Detailed Requirements Of The Procurement Are Summarized In Appendix 1. The Procurement Includes The Following Service Entities: Commissioning And Development Project: Transfer Of Services From The Current Supplier To The Selected Supplier In The Scope Specified In The Request For Tender. The Selected Supplier Is Responsible For The Design, Implementation, Documentation And Commissioning Of The Transfer Project At A Fixed Price. The Customer Supports The Transfer, But The Overall Responsibility Rests With The Supplier. Local Support Services, If Requested Separately, To The Customers Office In Jyväskylä. The Supplier Attaches A Description Of The Local Support Service To The Offer. Remote Support Services For Users (Spoc) On Weekdays From 8:00 A.M. To 5:00 P.M. In Finnish, Including 1.-2. Level Support, Ticket System And Agreed Response Times. Management And Monitoring Of Computers And Mobile Devices As Specified In The Request For Tender. Microsoft Licenses According To The Price Table. Maintenance, Monitoring And Management Of The Microsoft 365 Environment (Tenant). For The Service. Commercial Contact Person. Other Services And Products Specified In The Request For Tender.