Request for proposals for IT Support Consultant (Part-Time 2 to 3 Days per Month) Deadline Monday, 02. Mar 2026 Background Mada Association requires periodic IT technical support to ensure that hardware, software, network systems, and data protection measures function effectively and securely. The consultant will provide on-site and/or remote technical assistance on a scheduled basis, as well as remote support upon request when critical issues arise. In addition, the consultant will prepare a monthly report on the condition of IT equipment (laptops, scanners, network devices, etc.). Key Tasks and Responsibilities A. Hardware Support Tasks Troubleshoot internet connectivity for desktops, laptops, and network devices. Troubleshoot printing, scanning, and peripheral device issues. Escalate and coordinate with third-party hardware suppliers when required. Perform maintenance of hardware and related equipment. Confirm IT purchase requests, track IT invoices, and assist with IT forecasting. Assist in negotiating terms, contracts, and maintenance agreements with third-party suppliers. Maintain inventory of IT equipment and ensure all devices are properly logged and tagged. Format and set up laptops for employees, ensuring readiness for use. Replace faulty hardware components (RAM, HDD/SSD, batteries, etc.). Install and configure new desktops, laptops, and related hardware. Set up and maintain network hardware (routers, switches, access points). Conduct physical inspections of IT equipment. Coordinate repair and replacement of damaged equipment. Install and maintain UPS systems and power protection devices. Test hardware performance and run diagnostic tools. Perform preventive maintenance checks on IT equipment. Conduct periodic physical inventory verification. Monitor hardware lifecycle and recommend replacement plans. Ensure proper storage conditions for hardware devices. B. Software & Systems Support Tasks Troubleshoot Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Perform antivirus scanning, malware removal, and data recovery. Add, modify, or delete email accounts. Troubleshoot email access issues (sending/receiving). Provide technical advice and user support on IT-related issues. Perform system cleaning, optimization, and verification of backup data. Ensure appropriate backups of servers and systems and verify data integrity. Reporting Line The IT Support Consultant will report directly to the Procurement, Logistics, and Security Manager. Duration of contract The consultancy contract will be for a period of one 1 year, renewable based on availability of funds and performance. The consultant is expected to work approximately 23 days per month. Qualifications Bachelors degree in Information Technology, Computer Science, or a related field Ability to provide prompt attention and quick action when required, especially in urgent technical situations. How to apply Please send an email to
[email protected], specifying the full title of the consultancy in the subject of the email. Please send: An attached cover letter (name - position) explaining your suitability for the work. Updated and relevant CV (name - position) - similar experiences will be scored. A financial proposal in USD, indicating your rate per day for all deliverables. All submissions not following these guidelines will be automatically rejected. Tender Link : https://www.daleel-madani.org/calls-for-proposal
