Cambridge City Council Requires Qualified Suppliers To Provide Courier Services For The Collection And Secure Delivery Of Council Mail From The Royal Mail Sorting Office To Designated Council Site/Sites.Scope Of Servicesservice Requirementsthe Successful Supplier Will Be Required To:•Collect Mail Daily From Royal Mail Sorting Office – Clifton Road, Cambridge Cb1 7Qq•Deliver Securely To Mandela House, Via Downing Place, Cambridge Cb2 3El•Provide Secure Handling In Compliance With Uk Gdpr •Maintain Chain Of Custody Documentation•Ensure Contingency Arrangements For Missed Or Delayed Collections•Handle Parcels And Oversized Mail As Requiredfrequency•Days Of Operation: Monday To Friday Excluding Public/Bank Holidays•Collection Time Window: From 8.00Am When Sorting Office Opens•Delivery Deadline: 9.30Amstaff Requirements•Staff Must Be Identity-Checked •Staff Must Wear Uniform/Id•Staff Must Be Trained In Data Protection And Secure Handlingservice Levels (Kpis / Slas)•On-Time Delivery Rate: 98%•On -Time Delivery Rate 100% During Elections – Dates Will Be Communicated•Incident Reporting Timeframe: 4 Hoursdata Protectionthe Supplier Must Comply With:•Data Protection Act 2018•Uk Gdpr•Council Information Security Policiesinsurance•Employers’ Liability: £1M•Public Liability: £1Mauthorisation To Collect From Royal Mailsupplier Must Secure All Necessary Permissions For Third-Party Collection.
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