Tenders Are Invited For Software Package And Information Systems – Licences Servicenow 2026@Epfl

Software Package And Information Systems – Licences Servicenow 2026@Epfl. The Servicenow Licensing Contract Currently In Force With The Publisher Will End On June 30, 2026. The Renewal Of This Contract Is A Critical Necessity To Guarantee The Continuity Of Operations And Digital Services Within Epfl. To Date, Servicenow Constitutes The Central Nervous System Of Several Departments Of The Institution. The Platform Is Extensively Used For: * Lit Service Management (Itsm): Management Of The Service Catalog, Incidents, Requests And Changes. * Document Management: Support For Technical Documentation. * Strategic Management (Spm): Management Of The It Departments Project Portfolio. * The Digitalization Of Business Processes: Automation Of Key Services For Departments Such As Human Resources (Hr), The Academic Service, The Research Office, The Security Service Or Mediacom. * User Engagement: Centralization Of Feedback And User Experience. The Purpose Of The Open Tender Procedure Is To Select A Servicenow License Reseller For The Period From July 1, 2026 To June 30, 2031 (5 Years).