Tenders are invited for Consultants to Provide Technical Leadership and Implementation Support for the Uganda Sgbv Feedback Study, in Line with the Approved Study Protocol Understanding the Quality of Sexual and Gender-Based Violence (SGBV) Care in Uganda: Identifying Barriers to Service Access and Gaps in Provider Capac Closing Date: 23 Feb 2026 Type: Consultancy Consultants to Provide Technical Leadership and Implementation Support for the Uganda Sgbv Feedback Study, in Line with the Approved Study Protocol Background and Context Tiko is a non-profit organisation that leverages digital platforms and behavioural insights to improve access to sexual and reproductive health (SRH), HIV, mental health, and sexual and gender-based violence (SGBV) services for adolescents and young people (AYP) aged 1524 years. In Uganda, Tiko applies an ecosystem implementation approach, working with health facilities, community actors, referral partners, and policy stakeholders to reduce barriers to care and improve service quality for vulnerable populations. As part of its SGBV programming, Tiko supports survivors to access a complex set of interlinked services, including biomedical care at health facilities, police services, legal aid, shelter accommodation, and psychosocial support. Survivors may access these services sequentially or concurrently and often experience repeated interactions across multiple service points over time. This makes the SGBV survivor journey particularly complex, with significant risk of attrition, re-traumatisation, and inequitable access to quality care. To strengthen survivor-centred service delivery, Tiko is implementing a mixed-methods SGBV feedback study to systematically document survivor experiences, service quality, referral effectiveness, and provider capacity gaps across the SGBV response ecosystem. The study is guided by an approved research protocol and is designed to generate actionable evidence to inform continuous quality improvement, provider capacity strengthening, and system-level adaptations. This Request for Proposals (RFP) invites qualified individual consultants to provide technical leadership and implementation support for the Uganda SGBV Feedback Study, in line with the approved study protocol. Purpose of the Assignment The primary purpose of this assignment is to lead the implementation of a rolling SGBV feedback study that assesses the accessibility, quality, safety, and coordination of SGBV services for adolescent girls and young women (AGYW) survivors aged 1524 years in Uganda. The consultant will be responsible for ensuring high-quality, trauma-informed data collection; adherence to ethical and safeguarding standards; rigorous quantitative and qualitative analysis; and timely reporting of actionable findings to inform programme improvement. Study Objectives and Key Evaluation Questions 1.General Objective To assess the accessibility, quality, and coordination of health and referral services for adolescent survivors of SGBV, in order to inform survivor-centred, safe, and effective service delivery. 2. Specific Objectives The specific objectives and corresponding evaluation questions that the evaluation seeks to address include: Research Objective To identify and analyze the multi-level barriers and facilitators influencing the practice of SGBV screening among healthcare providers and community mobilisers using the Tiko platform in Uganda. Research question What are the knowledge, attitudes, and perceptions of healthcare providers and mobilisers regarding the importance, feasibility, and their role in screening for SGBV? What are the specific individual, client-related, and health system-level barriers that prevent providers and mobilisers from consistently screening all Tiko clients for SGBV? What practical, evidence-based interventions and support mechanisms could increase the rates and quality of SGBV screening within the Tiko platform? Research Objective To assess the accessibility and responsiveness of health services provided to SGBV survivors aged 1519. Research question How accessible are the SGBV-related health services to adolescents aged 1519 in terms of location, affordability, and availability? How promptly do adolescents receive care after reporting an SGBV incident? Research Objective To evaluate the quality of care and support received by adolescent SGBV survivors from health service providers. Research question What are the perceptions of adolescent survivors regarding the quality of medical and psychosocial care they received? To what extent do survivors feel respected, listened to, and supported during their interactions with service providers? Research Objective To understand the experiences, perceptions, and satisfaction levels of adolescent SGBV survivors in navigating the referral and linkage system to other relevant services (e.g., psychosocial support, legal aid, shelters). Research question How effective are the referral mechanisms in connecting adolescent SGBV survivors to other relevant services (e.g., counselling, legal aid)? What challenges do adolescents face when navigating the referral process? Research Objective To identify the stages as which attrition could occur across the biomedical, police, legal and shelter services Research question At what stages in the service delivery pathway does client attrition occur within biomedical, police, legal, and shelter services for survivors of gender-based violence, and what factors contribute to drop-off at each stage? Research Objective To identify barriers and facilitators that affect the willingness and ability of adolescent survivors to seek and utilize SGBV-related health services. Research question What personal, social, or systemic barriers prevent adolescents from seeking or continuing with SGBV services? What factors encourage adolescents to access and continue using these services? Research Objective To gather adolescent survivors feedback on how health and referral services can be improved to better meet their needs. Research question What changes or improvements do adolescent survivors suggest for SGBV services to better meet their needs? What specific components of the service delivery were most or least helpful from the adolescents perspective? Research Objective To determine the extent to which confidentiality, safety, and dignity are maintained in the provision of health services to adolescent SGBV survivors. Research question Do adolescent survivors feel that their privacy and confidentiality are respected throughout the service process? What measures are in place to ensure their safety and dignity, and how effective are these? Research Objective To explore the role of community awareness, stigma, and family support in influencing service uptake among SGBV survivors aged 1519. Research question How does stigma related to SGBV affect the decision of adolescents to seek services? What role does family or community support play in the survivors access to and use of services? Study Design and Methodology Tiko expects the use of a mixed-methods approach. The Consultant is expected to apply these methods, among others: Quantitative surveys with service providers Focus Group Discussion (FGD) with survivors In-depth interviews (IDIs) with survivors care givers Key informant interviews (KIIs) with providers, mobilisers, Paralegal officers, case managers, legal actors and community leaders. Data collection will be conducted primarily in selected facilities in Kampala. Sampling will be purposive and survivor-centred, with careful attention to age, service type, and ethical considerations. Where feasible, survivors may be followed longitudinally across multiple service touchpoints to document referral pathways and attrition. Scope of Work The consultants responsibilities will broadly include, but not be limited to, the following: A. Study Familiarisation and Inception Review and demonstrate understanding of the approved study protocol, research questions, and tools. Translate the protocol into a practical and context-appropriate implementation approach. Propose an inception and fieldwork plan that reflects survivor-centred, trauma-informed, and ethically sound practice. B. Field Preparation, Training, and Safeguarding Propose and implement an approach to training research assistants on trauma-informed data collection, ethics, and safeguarding. Demonstrate how safeguarding, distress management, and referral pathways will be operationalised during fieldwork. C. Data Collection Oversight and Quality Assurance Lead and supervise quantitative and qualitative data collection in line with the study design. Propose mechanisms for ensuring data quality, interviewer performance, good response rate, and protocol adherence. Ensure survivor safety, confidentiality, and dignity throughout all study activities. D. Analysis, Interpretation, and Learning Analyse quantitative and qualitative data in line with the study objectives. Integrate findings across methods to generate actionable insights. Support interpretation and learning discussions with Tiko to inform programme improvement. Bidders are expected to clearly articulate the specific tasks, tools, sequencing, and quality control mechanisms they propose under each responsibility area, demonstrating a strong grasp of the studys intent and methodological requirements. Deliverables and Timelines Activity: Inception phase. Deliverable: Inception report and fieldwork plan. Timeline: Month 1 Activity: Tool refinement & scripting. Deliverable: Final scripted tools. Timeline: Month 1 Activity: Data collection oversight. Deliverable: Raw and cleaned datasets. Timeline: Quarterly Activity: Field operations. Deliverable: Field implementation report. Timeline: Quarte Tender Link : https://reliefweb.int/job/4198236/understanding-quality-sexual-and-gender-based-violence-sgbv-care-uganda-identifying-barriers-service-access-and-gaps-provider-capac
