Request for Proposal For Appointment Of A Travel Agency To Provide Travel-Related Services To The Collaborative Africa Budget Reform Initiative (Cabri)

Request for proposals for Appointment of a Travel Agency to Provide Travel-Related Services to the Collaborative Africa Budget Reform Initiative (Cabri) Frequency of services The Secretariat purchases an average of 450 international and regional return air tickets per annum for official business purposes. Spend projection The total travel spend per annum is approximately ZAR 8 million. Range of services required from the travel agency Online booking tool where the Secretariat; o Can book and manage business travel using a customisable pre-trip planning process that enables CABRI to approve, reject and request changes; o Keep track of ongoing trips, future bookings and complete insight into travel spending; and o Streamline travel using a mobile app; International and regional air travel where; o Booking confirmations and air tickets are provided within 2 hours of receipt of request and/or receipt of a CABRI purchase order; o Air tickets resulting from changes in routes, fare structures are reconfirmed and revalidated; o The Secretariat is informed of notifications of airport closures, flight cancellations and flight delays; o Reimbursements with respect to cancellation and/or reissuance of air tickets are submitted and progress tracked; and Accommodation where; o A minimum of 3 quotations are received considering the limit set out for the cost of accommodation, the grading of the hotel and the proximity of the hotel to meeting venues and airports; o Accommodation can be booked and paid for within 24 hours of receipt of request and/or receipt of a CABRI purchase order; Transfers where; o A professional and reliable shuttle company provides, point to point chauffeur services, airport and group transfers. Policy Management where; o The Secretariat is provided with regular detailed reporting on the services provided; o Be available for meetings at CABRIs offices as and when required by the Secretariat; o Travellers profiles are created and regularly updated for accuracy; o Areas of improvement are identified; o Complaints received from travellers are investigated. 24 Hour Service where; The travel agency is reachable for any emergencies and able to provide afterhours assistance on any of the above range of services (important). 5. Knowledge, skills and attributes Expectations from the travel agency Page 3 of 5 To provide CABRI with a dedicated and suitably qualified team of personnel with at least 5 years technical expertise and extensive experience in international and regional travel management. Have vast experience with travel needs and requirements regionally and globally. Have the required equipment, systems, facilities and infrastructure that is utilised in the travel industry. To issue air tickets from airlines that do not necessarily have to touch down in South Africa. To demonstrate a sound financial position by providing audited financial statements. Have a robust and effective accounting system. Able to provide the requisite services within the time frames specified irrespective of the quantity of requests received from the Secretariat. Tender Link : https://www.cabri-sbo.org/en/tenders

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Global Tender Document	75e9086d-ddf9-4a16-8e88-6f4a003e93c4.htm