The Ministry Of Foreign Affairs (Mfa) V/Section For Consular Affairs And The Field Of Immigration (Sku) Has Two Regional Agreements With An External Service Provider Vfs Global (Vfs), Regarding The Receipt Of Applications For Visas And Residence Permits. As Of Today, 87 Vfs Application Centers In 48 Countries Receive Visa And Residence Applications On Behalf Of Norway. Norwegian Missions Abroad Are Required To Carry Out Inspections Of The Application Centers At Least Once Every Nine Months For All Reception Centers In Their District. The Procurement Concerns Assistance From An External Third Party To Carry Out Inspections And Control Contract Fulfillment For Vfs. The Assignment Is A Supplement That Can Contribute To Further Developing The Ministry Of Foreign Affairs And Foreign Missions Follow-Up Of Vfs. Sku Is Now Carrying Out A Tender For A Contract For Assistance With Inspections In The Period 2026-2028. Overall, The Assignment Includes Three Main Activities: I. The Supplier Must Carry Out A Survey Of Response Time And Quality In Responses To Inquiries From The Public To The Service Providers Call Centres. The Purpose Is To Clarify Whether The Service Provider Complies With Requirements For Response Time And Whether The Call Centers Have Enough Competence To Guide And Provide Correct Information To The Public. Furthermore, The Supplier Must Propose Improvement Measures If Deficiencies Related To The Guidance Provided By The Call Centers Are Discovered. A Survey Of The Call Centers And A Report For This Part Of The Assignment Will Be Delivered By 1 November 2026. Ii. During The Contract Period, The Supplier Must Carry Out 40 Inspections On Behalf Of The Ministry Of Foreign Affairs. The Client Decides Which Locations Are To Be Inspected. Iii. During The Contract Period, The Supplier Must Carry Out A Total Of 12 Mystery Client Surveys At Various Application Centres. The Client Decides Which Application Centers Will Be Visited. The Duration Of The Assignment Is From And Including The Date The Agreement Is Signed Up To And Including 01.12.2028. All Deliveries Must Be Completed By 15 November 2028. For A Detailed Description Of The Delivery, See Appendix 1 To The Agreement.
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