Tenders Are Invited For Zp/6/2026 Implementation Of The Virtual Recorder Service (Voice-Bot) As An Intelligent Voice Assistant To Automate Telephone Patient Service Processes Within Aos

1. The Subject Of The Order Is The Implementation Of The Virtual Recorder (Voice-Bot) Service As An Intelligent Voice Assistant For The Automation Of Telephone Patient Service Processes Within The Aos Framework For The Municipal Hospital Of St. Jana Pawła Ii In Elbląg. The Implemented System Is Intended To Improve Patient Service At The Ordering Party, Increase The Efficiency Of Staff Work, Reduce The Number Of Uncancelled Visits, Improve Accessibility (Enabling Patients To Contact The Facility 24/7) And Improve The Quality Of Services Provided. Ultimately, After Integration With The Headquarters (Telestrada) And The Ordering Partys Hospital His System (Comarch Optimed Nxt), The System Is To Automate Processes Related To Confirming, Arranging And Canceling Visits And Ordering Prescriptions Within Aos.2. A Detailed Description Of The Subject Of The Order Is Set Out In Annex No. 1.1 To The Swz.