Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – E-Forms / Eu / Ict / Request For Tender Contact Center Software As A Software Service And Related Services

It Services: Consulting, Software Development, Internet And Support – E-Forms / Eu / Ict / Request For Tender Contact Center Software As A Software Service And Related Services. The Object Of The Acquisition Is Contact Center Software As A Service, Which Covers Both Voice And Text Contact Channels And Creates The Opportunity To Also Utilize Automation And Artificial Intelligence. Hus Wants To Acquire A Modern Software Service That, If Necessary, Can Be Used To Manage Customer Contacts, Which Today Are Mainly By Phone, Multi-Channel And To Enhance Customer Service With The Help Of Technology. The Solution Must Be Scalable And The Contact Center Software Must Have Api Interfaces That Can Be Used To Efficiently Exchange Data Between Systems. It Is Hoped That The Software Will Have Artificial Intelligence And Automation Capabilities, Either Directly Or Via An Interface. The Scope Of The Procurement Can Be Seen From The Tender Request And Its Attachments. The Contract Is Valid For A Fixed Period Of 3 Years And Then Continues Indefinitely. It Is A Total Procurement, I.E. The Procurement Has Not Been Divided Into Parts, Because The Procurement Forms An Appropriate Whole. The Use Of The Software Service May Expand During The Contract Period. The Object Of The Procurement And The Related Mandatory Requirements Are Described In The Appendices Of The Request For Tender. Requirements Are Also Described In The Appendix Requirements Definition In The Appendix Use Cases As Use Cases, Which Have Been Deemed The Best Way To Describe The Use Of The Software In Different Situations. Use Cases Must Be Possible No Later Than When The Implementation Project Is Completed. The Comparison Of Offers Is Based On The Selection Of The Best Solution In Terms Of Price-Quality Ratio. From The Presented Use Cases, Three Use Cases And One Reporting Object Have Been Selected, Which Will Be Evaluated In Terms Of Usability. This Usability Evaluation Is Described In The Appendix Comparison Criteria For Tenders, And Its Scoring Constitutes A Quality Comparison.