Tenders are invited for Travel Agency for the Company Engen DRC SA. This call for tenders aims to select two or three travel agencies to manage airline tickets, hotel reservations, visa assistance, and all other travel-related services. It must specify the requirements (volume, destinations, conditions, etc.), the selection criteria (cost, responsiveness), the submission deadline, and the required administrative documents. B. Provision of Travel Services Reference: 001/2026 Subject: Selection of a travel agency for the company ENGEN DRC SA in Kinshasa/DRC. I. COMPANY IDENTITY AND MOTIVATION The company ENGEN DRC SA , based in Kinshasa/Democratic Republic of Congo, located at avenue du Port at No. 14/16 in the commune of Gombe, wishes to conclude a framework contract with a proven, competent and experienced travel agency for the management of the professional travel of its executives and partners in the country and abroad. II. PURPOSE OF THE MISSION The selected agency will be responsible for: booking and purchasing domestic and international airline tickets; booking hotels in the provinces and outside the country; assistance with the visa application process; the formality of obtaining travel insurance; managing extreme (last-minute) changes or cancellations; the provision of a 24/7 emergency service III. TERMS OF REFERENCE The desired profile outlined in these specifications is to identify the criteria below, which the agency must meet beforehand: Having a legal existence in the Democratic Republic of Congo: holding the necessary authorizations to do business in the DRC (license, approval, accreditation by means of the Trade Register, National Identification Number, Tax Number, VAT, ); To be accredited by IATA (International Air Transport Association); Demonstrate at least 10 years of experience in managing corporate accounts in the DRC (these must necessarily be multinationals and international organizations); Offering payment facilities (credit) and monthly activity reports; Submit the invoice statement on a monthly basis (do not make the quarterly or semi-annual total before sending the invoices; any invoice must be paid in its month of ticket issuance or service execution; Make reservations with transport companies, and indicate the applicable fare with each reservation and each issuance of the travel ticket; Booking reliable and secure accommodations throughout the world and in provinces, in the name and on behalf of ENGEN DRC SA, after request from the latter by purchase order, email, SMS or any other electronic means; Issuing travel documents (air, river, rail, sea, lake, road transport) and delivering them on time; Responsiveness and availability are very important and decisive criteria. The agency must be able to provide a responsive service 24/7 in case of emergency; Providing advice on route optimization and class selection (whether economy or business); Assist, if necessary, in obtaining travel insurance and provide medical assistance abroad at the request of ENGEN DRC SA; Organize the transfer and protocol for travelers indicated by ENGEN DRC SA throughout the DRC and, if possible, abroad; Note that the following conditions for the delivery of travel documents must be respected: sending paper tickets by mail, and/or sending e-tickets by email to the referenced mailboxes; Processing invoices for services, cancellations, modifications and refunds of travel tickets, in real time and according to the conditions of ENGEN DRC SA; Dedicate sufficient human and technical resources. Ensure the presence of an available contact person or a dedicated interface; Incorporate, if necessary, the agencys negotiated "corporate" and/or special rates; Engage in close collaboration with ENGEN DRC SA; which includes regular adjustments and the provision of statistical data; Adhere to the purchase order principle; Guaranteeing certain added values such as loyalty programs, booking commissions, vehicle rentals, tailor-made and group travel, packages and tour guides, cruises, concierge services, DMC, VIP services; constitutes a major asset. IV. SUBMISSION CONTENT The submission file must include the following elements: The Technical Offer: Presentation of the agency, its references and its methodology for managing emergencies; The Financial Offer: Price list (service fees per ticket, commissions, visa fees). V. ADMINISTRATIVE DOCUMENTS RCCM. National Identification; Tax ID number; Tax clearance certificate; VAT registration Certificate of non-bankruptcy. VI. WEIGHTING OF OUR SELECTION CRITERIA Quality of services and responsiveness: 40%; Price competitiveness: 30%; Experience and references: 20%; Financial capacity and administrative compliance: 10%. VII. CONDITIONS FOR SUBMITTING BIDS Submission files must be sent no later than Friday, February 14, 2026 at 4 p.m. local time to the physical address of ENGEN DRC SA or by email, with acknowledgment stamp or email reply for receipt. Office physical address: 14/16, Avenue du Port, Kinshasa/Gombe Email address for inquiries:
[email protected] [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : https://www.mediacongo.net/appel-societe-42991_engen_drc_s_a_agence_de_voyage_pour_la_societe_engen_drc_sa.html
