Tenders Are Invited For Software Support Services – Existing Oracle Software Manufacturers Product. (Osup26)

Software Support Services – Existing Oracle Software Manufacturers Product. (Osup26). 1.) 1 Supply Package For The Provision Of Manufacturer - Or Equivalent - Product Support Services Required For The Use Of Oracle Software Products, In The Technical Description, As Well As The Public Procurement Documents Provided By The Contracting Authority (Hereinafter: Ak) (And The .Xlsx File That Is Part Of It). The Kbt. In Accordance With The Interpretative Provision According To § 3, Point 18, The Quantity In This Procedure For Concluding The Km Can Be Characterized By The Framework Amount. The Specific Quantity Of Individual Purchases To Be Implemented After The Conclusion Of The Mou Will Be Determined During Written Consultations. The Bidder Must Have The Right To Access The Source Code Of The Relevant Software Within The Framework Of The Product Support Services, Given That Repairs Can Be Made Within The Scope Of The Advanced Service Provision, Which Can Be Implemented By Rewriting The Source Code. (E.G. Critical Program Fixes). The Bidder Must Declare The Right Of Contact In The Bid. The Bidder Must Also Submit All The Documents Required By The Bidder In The Technical Description. In The Case Of An Equivalent Offer, It Must Also Be Explained How, With Regard To The Existing Oracle Software Licenses Of The Affected Organizations, The Performance Of Such Improvements As Can Be Realized By Rewriting The Source Code Is Ensured Within The Scope Of The Advanced Service Provision. In Case Of Offering An Equivalent Product/Service, The Bidder Must Declare The Equivalence By Submitting A Statement Of Equivalence Issued By Him. The Technical Description Of The Equivalent/Substitute Product In Hungarian Must Be Attached To The Declaration, And If It Differs In Its Technical Content, These Characteristics Must Be Presented And Compared In Such A Way That It Proves Beyond All Doubt The Equivalence Of The Substitute Product And The Substitute Product. Detailed Equivalence Requirements: - Proactive Support: Regular Health Checks (Health Check), Configuration Offers And Performance Optimization - Reactive Support: Fast Elimination Of Critical Errors, According To Predefined Sla (24/7 Availability At Higher Levels) - Service Management: Dedicated Contact (Service Delivery Manager/Technical Account Manager Or Equivalent) Status Discussions And Reports - Professional Quality: Qualified Experts (Oracle Certified Or Equivalent) -Security And Compliance: Compliance With Iso 27001 Or An Equivalent Standard, Gdpr Compatibility. In Accordance With The Interpretative Provision According To § 3, Point 18, The Total Amount Provided For In The Framework Agreement Is The Net Amount Of Huf 62,000,000,000 (Calculated Without Option) (Hereinafter: The Amount). Bids Are Mandatory For All Price List Lines. The Offer Price Must Be Given In Hungarian Forints (Huf), Without Vat, To 4 Decimal Places. The Unit Price Cannot Be Zero Or A Negative Number.