Tenders Are Invited For Helsinki Central Service Tunnel Maintenance Services

Backgroundhelsingin Väylä Oy (Client) Is Preparing A Tender For Certain Service Packages For The Maintenance Services Of Huoltoväylä In The Center Of Helsinki For The Upcoming Contract Period. Huoltoväyläs Ict Environment Consists Of Communication Networks And Information Security Edge (E.G. Firewalls And Remote Connections) As Well As Several Operational Systems, The Usability And Management Of Disruption Situations Are Critical For The Operation Of The Subscriber And Its Customers. The Environment Serves Several Purposes And Systems, And The Management Of The Whole Requires Clear Delimitations Of Responsibilities, Common Processes And A Transparent Situational Picture. Before The Actual Bidding Process, The Customer Carries Out A Market Dialogue / Request For Information (Rfi) To Complete And Specify The Procurement Object, Service Model, Liability Limits, Service Levels And Commercial Model. The Market Dialogue Is Not A Tender And Does Not Bind The Customer To Carry Out The Procurement As Presented. Target The Target Of This Market Dialogue Is The Maintenance Services Of Huoltoväyläs Ict Operation, Insofar As The Customer Is Preparing The Tender. As A Starting Point, The Service Entity Can Be Divided Into Sub-Areas (Packages), So That Specialized Expertise, Responsibilities And Operational Management Can Be Properly Targeted. Preliminary Packaging For Market Dialogue: Package 1 - Telecommunication Networks, Firewalls & Service Management Integrator (Spoc/Itsm/Cmdb) Centralized Operation And Monitoring Of The Network And Firewall Platform And Service Management Integrator Role (Spoc/Service Desk, Itsm Processes, Cmdb, Reporting). Package 1 Coordinates Operational Service Management And Incident Management And Directs Package 2S Field Operations. In Addition, Package 1 Acts As The Primary Interface For All System Entities That Use The Telecommunications Network (Including Package 3), And Maintains A Common Situational Picture Of The Entity. Work Management And Tickets Come Through Package 1. Package 3 – Operation Of The Traffic Management System (Liha) Operation And Maintenance Of The Traffic Management System (Application And Server Environment And Workstations Dedicated To Liha) And Maintenance Of Liha-Related Field Devices. Package 3 Is A Separate Sub-Entity Like Package 2, And It Relies On The Network And Firewall Platform And, If Necessary, According To The Interfaces Agreed Upon For The Field Visits Of Package 2. Maintenance Can Also Be Partially Subcontracted. Note. The Distribution Of Packages And The Final Procurement Model Can Be Refined Based On Market Dialogue.