Bids Are Invited For Pre-Advertisement Notice: E911 Cloud-Based Customer Contact Center Solution

The City Of Atlanta, On Behalf Of The Atlanta Police Department Will Shortly Undergo A Competitive Sealed Bid Process Comprised Of A Prequalification Phase As The Initial Step, Followed By An Invitation For Bid (Ifb) Towards The Procurement Of A Cloud-Based Ai Call Center Solution Designed To Reduce The Volume Of Non-Emergency Calls Received Through Its Current Call Processing Equipment. Interested Vendors Will Be Required To Submit A Demo, Among Other Requirements Which Will Be Defined In The Pre-Qualification Document. The City¿S Expectation Is That The Selected Vendor Will Provide A Secure, Reliable, And Scalable Solution That Effectively Manages Non-Emergency 911 Calls Through Conversational Ai, Accurately Identifies Caller Needs, And Routes Or Processes Calls Appropriately. Vendors Capable Of Delivering A Cloud-Based Ai Call Center Solution That Supports English-Language Interactions And Preferably Include Multilingual Capabilities To Improve Accessibility For Atlanta¿S Diverse Communities Are Encouraged To Prepare For This Upcoming Solicitation Process. A Pre-Solicitation Conference Will Be Noticed And Then Held To Provide More Details And Address Questions.