Technical Computer Support Services – Support For Mtvas Existing Ibm Systems. The Subject And Quantity Of The Public Procurement: Support Of Mtvas Existing Servers From April 1, 2026 To March 31, 2027, As Follows. For The 15 System Devices Indicated In Table 1 Of The Technical Description, Ibm M3b Service Or Equivalent Service Level Partner Support Is Required From April 1, 2026 To March 31, 2027. In Addition To Hardware Support, The Winning Bidder Is Also Responsible For Extending The License Of The 7 Types Of Software Products Listed In Table 2 Of The Technical Description From April 1, 2026 To March 31, 2027, As Well As Providing A First Line Support Service In Order To Resolve Questions And Possible Problems Related To The Configuration Of Software Running On Broadcast Systems And The Systems That Serve Them, As Well As System Updates. As Part Of The System Support Service, Support Crossgrade Service Must Be Provided For The Elements Of The System, As Necessary, So That System Support For The Elements Of Tables 1 And 2 Of The Technical Description Is Ensured From April 1, 2026 To March 31, 2027. Systems Supported By The First Line Support Service: - 7 Dell R740 Gpfs Servers, Which: O Run Redhat Linux 8.10 Operating System O Use Gpfs Version 5.2.3-3 Or Newer Cluster File System O Equipped With Tsm 8.1.26-0 Hsm Components O Tsm 8.1.26.0 Version Or Newer Server Operated As Backup - 4 Lenovo X3650m5 Gpfs Server, Which: O Runs Redhat Linux 8.10 Operating System O Uses Gpfs Version 5.2.3-3 Or Newer Cluster File System O Is Equipped With Tsm 8.1.26-0 Hsm Components O Tsm Version 8.1.26.0 Or Newer Server Operation - 4 Brocade Fc Switches That Connect Storage And Servers - 2 Ts4500 Tape Storage Units - 1 Zabbix Monitoring System, Which Monitors The Gpfs/Hsm System - 1 Ibm X3250 M5 Server, Which: O Ibm Aspera Connect Server 4.4.0.185247-1 And Aspera Console V3.4.2.183921 Applications Are Installed The First Line Support Service Level: - Telephone And Email-Based Error Reporting In 7/24. - Availability With Telephone Hot-Line Availability, Remote Login And, If Necessary, On-Site Intervention - Response And Start Troubleshooting In The Event Of An Immediate Transmission Risk As Soon As Possible, But Within 4 Hours At The Most, In Other Cases The Next Working Day - Management Of Questions And Operational Problems Arising During The Continuous Daily Use Of The System - Hungarian Language System Support, System Monitoring, Definition/Remediation Of First Level (First Line) Problems, Communication Of Problems Requiring Manufacturer Intervention To The Manufacturer (Second Line) Support - Within The Framework Of The First Line Support Service, The Following Specific Tasks Must Be Solved: O Updating The Operating System Of The Mtva Spectrum Scale-Based Media Archive System To Redhat Linux Version 9
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