Bids Are Invited For Hiring A Specialized Company To Provide An Integrated Unified Communications And Omnichannel Cloud Service Solution (Ucaas/Ccaas), In The Form Of Software As A Service (Saas), Under The Terms Established In

27359 - Information And Communication Technology Servicesplatform Deployment And Configuration Services: Includes All Activities Necessary To Activate The Environment, Such As: Project Management, Requirements Survey Workshops, Complete Parameterization Of The Virtual Pabx And Contact Center, Configuration Of Ures, Queues, Agents, Reports, Recording And Workflows., 3840 It Training - System / Training And Training Session Software: Carrying Out Complete Training Sessions, Segmented By Profile (Administrators, Supervisors And Agents). Min. Telephone Switchingactivation And Maintenance Of A Telephone Number With Access To The Whatsapp Business Api Account (Number Of Numbers To Be Active). Of Connectivity. Includes Installation, Configuration, 3 240473 27448 Maintenance, Immediate Replacement In Case Of Failure And Firmware Update. Equipment For Signal Conversion And Integration Of Legacy Telephony (E1/R2 Or Isdn) With The Cloud Platform. Each Unit Must Have A Minimum Of 6 (Four) Digital E1 Interfaces, Redundant Power Supplies, And Support For Echo Cancellation And Silence Suppression. The Total Quantity Must Support The Load Of 8 (Eight) Simultaneous E1 Trunks With Hardware Redundancy., 25984 - Evolutionary Software Maintenance (Addition Of New Functionalities) - Other Languages Technical Hours: Evolutionary Development Maintenance, Complex Integrations Not Envisaged In The Initial Scope Or Customizations On The Platform., 26387 - Service Package Smp (Voice, Data, Sms, Etc) Whatsapp Business Chat Session (Window) Initiated By The Customer - Inbound Conversations (Whatsapp Through Api/Official Broker Of Meta Company), Etc) Whatsapp Business Chat Session (Window) Initiated By City Hall - Active Conversations (Utility Template) (Whatsapp Via Api/Official Broker Of Meta Company), Etc) Whatsapp Business Chat Session (Window) Initiated By City Hall - Active Conversations (Template Marketing) (Whatsapp Through Official Api/Broker), 26972 - Installation, Transition And Configuration Services, Software Parameterization, Integrations With City Hall Systems. Integration Of The Omnichannel Platform With The Systems Used By The Municipality Of Araucária., 27502 - Temporary Assignment Of Rights To Computer Programs Software Leasevirtual Extension License / Softphone (Administrative Profile/Ucaas) 6 238731 27502 License To Use Client Software For Voice Communication Via Ip. Must Support Operation On Computers (Softphone Desktop/Web) And Mobile Devices (Mobile App). Required: Functions For Making And Receiving Calls, Access To The Corporate Calendar, Transfers, And Call History Capture. Intended For Users Who Do Not Operate Service Queues (Backoffice)., 27502 - Temporary Assignment