Tenders Are Invited For Reception Services At The Wołosań Training And Recreation Center In Cisna

1. Name Of The Subject Of The Order: Reception Services At The Training And Recreation Center Wołosań In Cisna2. Detailed Scope Of The Subject Of The Order: 2.1 Position Requirements: 1) Reception Of The Osw Wołosań Operated 24 Hours A Day By Persons With Appropriate Preparation To Work As A Receptionist2) The Receptionist Is Obliged To Maintain A Professional, Calm And Polite Attitude At All Times While On Duty, With Respecting The Dignity Of Guests, Co-Workers And Contractors Of The Center. 3) The Receptionist Does Not Raise His Voice, Does Not Conduct Private Conversations In The Presence Of Guests, Does Not Use A Private Telephone For Purposes Unrelated To His Work, Does Not Consume Meals Or Drinks At The Work Station And Does Not Smoke. 4) The Receptionist Is Obliged To Know: A) The Layout Of The Centers Rooms, B) The Type And Standard Of Rooms, C) The Current Price List And The Rules Of Its Application, D) The Offer Of Basic And Additional Services, E) The Regulations Applicable In The Center. 5) The Reception Desk Must Be Kept Tidy, Cleanliness, In A Way That Ensures The Professional Image Of The Center2.2. The Duties Of The Reception Service Contractor Include: 1) Efficient, Professional And Friendly Service To Guests By: A) Welcoming Guests To The Facility; B) Completing Check-In Formalities At The Resort;C) Providing Information About The Availability, Standard And Equipment Of Hotel Rooms,D) Directing Guests To Appropriate Places Or People,E) In A Situation Where The Guest Has To Wait For The Room To Be Prepared, Informing Him About The Approximate Waiting Time, Offering To Accept Luggage,F) Responding To Customer Complaints And, If Possible, Eliminating Them Immediately,G) Accepting Orders And Requests From Guests And Implementing Them (Including Waking Up Guests). On Request),H) Providing Information On The Services Offered By Osw Wołosań And Additional Services Regarding, Among Others, Communication, Carrier Services, Recreational Services, Cultural And Sports Events.I) Accommodation Of Guests In The Resorts Rooms, Issuing And Collecting Hotel Cards,J) Keeping Records In Accordance With The Resorts Computer Program,K) Selling Accommodation And Accepting Reservationsl) Each Time After Taking Up Duty, Tracking All Correspondence (E-Mail, Reservation System, Official Messages) Received Since The End Of The Last Duty) Taking Care Of The Good Image And Promoting The Center) Charging Guests For Stay, Accepting Cash And Card Payments, Including: Issuing Kp Documents And Invoices, Operating A Cash Register And Card Payment Terminal With The Obligation To Settle The Collected Amounts With The Center Manager, Preparing Reports,O) Ensuring The Correct Flow Of Information Between Shiftsp) Operating: Telephone Exchange, Fire Protection System. Fax, Photocopier, Computer And Other Office Equipment,Q) Efficient Management Of Passenger Traffic During The Evacuation Of Guests Of The Center, Knowledge Of Safety Procedures In Emergency Situations,R) C