Request for proposals for Consultancy Firm to Support Implementation of a Capacity Building Project for Community Health Program, Project I. Scope of the work: Provide scientific and technical support for the development, optimization, piloting, and scale-up of an e-learning platform for Community Health Workers (CHWs), including the design and implementation of a rigorous impact evaluation. II. ProjectBackground: Community Health Program is the cornerstone of primary healthcare in Rwanda. The Empower Community Health Workers project aims to enhance the capacity, reach, and effectiveness of CHWs by transitioning from a classic in-person training model to a dynamic, scalable, and CHW-centric virtual AI-supported learning ecosystem. To achieve this, we seek a highly qualified and innovative consultancy agency to lead the scientific and technical development, contents assurance, and rigorous evaluation of this transformative initiative. 2. Objective I. Objective of the consultancy: The primary objective of this consultancy is to establish an impactful partnership that will support the design, development, pilot, and rollout of a highly effective, engaging, and cost-effective AI-supported e-learning platform for CHWs. More importantly, this partner will lead the systematic documentation and dissemination of the major findings to build a proof of concept that will help in upscaling this project and expanding it reach to our countries in need. This includes ensuring the platform and its contents are perfectly aligned with CHWs preferences and operational realities and providing an evidence-based analysis of the impact and financial implications of shifting from in-person to virtual/hybrid continuous learning models. II. The consultant should ensure the effective development, optimization, and scale-up of an evidence-based e-learning platform for CHWs, supported by rigorous scientific guidance and a comprehensive impact evaluation. Core tasks The consultancy will be responsible for achieving the following three core tasks: a) Support the optimization and user-centric evaluation of the e-Learning platform i.Provide expert technical support and oversight to the software development team (internal or external) throughout the entire software development lifecycle. ii. Ensure the platform is user friendly regardless of their level of education and satisfy the specific needs of CHWs. iii. Establishand manage a rigorous content review and quality assurance protocol for all learning materials developed by project partners. iv. Review all e-learning content (modules, job aids, videos, assessments) to ensure they are: scientifically accurate and evidence-based. pedagogically sound and aligned with adult learning principles. culturally appropriate and contextually relevant. clear, comprehensible, and accurately translated into Kinyarwanda. interactive and engaging, making effective use of multimedia. inclusive and reflective of gender and equity consideration. v.Establisha robust, continuous feedback mechanism for CHWs to inform iterative platform improvements. b) Supporthe piloting, rollout, and impact evaluation under an ethically approved Protocol i.Developa detailed, robust piloting and rollout strategy with clear phases, milestones, and risk mitigation plans. ii.Draft a comprehensive evaluation framework and study protocol to assess cost-effectiveness and program impact. This protocol must be submitted for and secure approval from the Rwanda National Ethics Committee before commencement. iii. Lead the implementation of the pilot, including the deployment of the platform, training of CHWs and facilitators, and data collection. iv. Design and execute a mixed-methods evaluation to compare the new e-learning model against the classic in-person model. Key research questions must include: What is the comparative cost per trained CHW and cost per competency gained? What is the impact on CHW knowledge retention, skill application, and job performance? What is the effect on CHW motivation, satisfaction, and completion rates? Under what conditions is a hybrid learning approach necessary and most effective, particularly for new contents or newly recruited CHWs? c) Lead establishing an evidence-based proof of concept about the feasibility, cost-effectiveness, efficiency, and user uptake of digitalized CHW program. i. Asses the challenges and gaps for digitalizing the CHWs program. ii. Evaluate the cost-effectiveness and efficiency of digitalized the CHWs program in LMIC settings. iii. Determinethe enablers and barriers for user uptake of digitalized CHW program. Scope of Work and Key deliverables The consultant/firm will be held accountable for delivering the following concrete outputs in Inception Phase Phase 1: Inception (within 3 weeks of contract signing) Inception report must contain the detailed work plan, methodology, timelines, team composition, and stakeholder engagement strategy. Phase 2: Design & Development (Months 1-4): Deadline: Thursday, 19/02/2026 11:00 Tender Link : https://www.jobinrwanda.com/index.php/job/request-proposals-rfp-consultancy-firm-support-implementation-capacity-building-project
