Tenders Are Invited For Providing The Service Of Electronic 24-Hour Monitoring Of Alarm Signals From Older People, The So-Called Telecare For The Needs Of The Municipal Social Welfare Center In Bielsko-Biała

Part 1 - Provision Of The Service Of 24-Hour Electronic Monitoring Of Alarm Signals From The Elderly, Provided To 100 Users Of Locon Life Plus Wristbands. Locon Life Plus Wristbands Were Purchased By The Ordering Party In 2022, As A Result Of The Proceedings, In Accordance With The Senior Support Corps Program For 2022 And Are Its Property. The Last Entity Providing Telecare Services On These Devices Was Sidly. The Wristbands Are Equipped With Sidly Sim Cards. The Contractor Guarantees That If It Is Necessary To Replace The Sim Cards In The Devices Or Reprogram Them, The Devices Will Not Be Deprived Of Their Current, I.E. Full Functionality. The Contractor Providing 24/7 Telecare Services For The Wristband Users Keeps The Call Center On Standby Throughout The Duration Of The Contract. The Call Center Is Equipped With Information And Communication Technologies That Allow Monitoring Sos Calls Received From Residents, Automatic Identification Of The Person Calling For Help, Voice Contact And Summoning Immediate Help After Receiving A Signal. The Contractor Undertakes To: • Immediately Identify The Person Calling For Help And Determine The Reason For Using The Button And Decide On How To Provide Help To The Senior, • Provide Emotional Support By Telephone; • Notifications Of Specified People From The Contact List; • If Necessary, Call Appropriate Services; • Supervising The Situation By Telephone Until The Arrival Of The Called Services.