System And Support Services – Provision Of Technical Support Of The Information And Advisory Center. The Subject Of The Contract Is The Technical Support Of The Contact Center. The Public Procuring Entity Continuously Resolves The Improvement Of Communication With Clients In Connection With The Agenda It Provides To Clients And Legislative Changes, Which Often Require Changes Also On The Part Of The Contact Center And Other Departments Of The Public Procuring Entity Communicating With Clients. As The Main Point Of Communication With Clients, The Public Contracting Authority Uses A Call Center Serving The Telephone Channel, Email And Social Media And Other Multimedia Channels. Optimization Of Communication, Legislative Changes And Expansion Of Services For Clients Require Frequent Changes And Adjustments In The System Settings (Change Requests). Such Requests Of Various Sizes Are Required By The Public Contracting Authority Several Times A Month, And Their Implementation Requires The Professional Assistance Of An External Provider. The Purpose Of The Contract Is To Provide Technical Support For The Change Requirements Of The Contact Center Of The Public Contracting Authority And Flexible Provision Of Requirements And Changes To The Functionality Of The System.
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