In The Desired Situation, Sr Strives For One Integral Agreement With One Contractor. This Eliminates The Current Fragmentation In Contracts And Suppliers And Creates More Efficient And Coherent Services. Sr Wants To Gain More Control Over The Daily Use And Management Of The Machines. It Must Therefore Be Possible To Carry Out First-Line Maintenance And Simple Malfunctions Yourself, With Support Via A Telephone Consultation Or Digital Manual. If This Is Not Sufficient, The Contractor Must Provide Professional On-Site Support Within The Agreed Response Times. The Ordering Process Must Be Digitized And Run Via A User-Friendly Ordering Page Or Portal. Orders Are Delivered Weekly, With The Contractor Having The Option To Use A Minimum Order Amount, Provided This Has Been Agreed In Advance With Sr. Because Sr Has Both Machines For Commercial Use (Catering) And For Internal Use (Offices). See Tender Documents.
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