GTR 106893389
Tenders Are Invited For Multi-Channel Customer Service System Saas-Palveluna, Jätekukko Oy
ICB — International Competitive Bid
Closed
Western Europe
Tender Information
GTR Reference
106893389
Tendering Authority
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Tender No
2025-037289
Financer Name
Self-Funded
Work Title
Tenders Are Invited For Multi-Channel Customer Service System Saas-Palveluna, Jätekukko Oy
Bid Type
ICB — International Competitive Bid
Country
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Geographical Region
Western Europe
Political Region
European Union
Last Date of Bid Submission
30-01-2026
Closed
Work Detail
The Object Of The Procurement Is A Multi-Channel And Artificial Intelligence-Based Customer Service System As A Saas Service. The System Will Be Used To Manage Jätekukko Oys Customer Contacts. The System Must Support The Processing And Management Of E-Mails, Contact Forms, Live Chat, Phone Calls, As Well As The Communication Of Key Social Media Communication Channels From A Single User Interface. The Procurement Is Described In More Detail In Appendix 1 Of The Request For Tenders. Description Of The Procurement Object. The Service Is Planned To Be Introduced In Stages During 2026. A Contract Will Be Concluded For The Procurement, Which Is Valid Until Further Notice.
Key Value
Tender Value
Ref. Document
Tender Documents
Global Tender Document
74a9d611-3b46-442a-943f-a1e11da99af5.html
Attachments
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- Tendering Authority
- Publication Document (Tender Document / Tender Notice)
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