Tenders Are Invited For Electronic Data Management (Edm) – Delivery And Implementation Of An Integrated It Process Support System (Helpdesk, Application And Authorization Management)
Tenders Are Invited For Electronic Data Management (Edm) – Delivery And Implementation Of An Integrated It Process Support System (Helpdesk, Application And Authorization Management)
Electronic Data Management (Edm) – Delivery And Implementation Of An Integrated It Process Support System (Helpdesk, Application And Authorization Management). The Subject Of The Order Includes The Delivery, Implementation And Provision Of Service And After-Sales Support For A New Itsm (It Service Management) Platform Or A Functionally Similar Solution That Will Support, Among Others: Ticket/Incident Management, Knowledge Base, Sla Reporting And Monitoring. The Implemented System Must Enable Integration With The Ordering Partys Existing Systems (Including Active Directory, Monitoring Systems, Property Records, Automation Tools, Hr System), Be Scalable And Secure And Compliant With Applicable Law, In Particular Gdpr, And Information Security Policies. A Detailed Description Of The Subject Of The Order Is Included In Annex No. 1 To The Swz - Description Of The Subject Of The Order.
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