The Purpose Of This Consultation Is The Total Outsourcing Of The Management Of Incoming Calls And Certain Outgoing Calls (Notably In The Context Of Specific Operations) Of Afdas Which Should Make It Possible: - To Ensure Continuity Of Telephone Service Over Defined Time Slots And Processing Of Contact Requests Linked To Technical Assistance For The Use Of Entrusted Online Services - To Process Requests Efficiently And Provide Precise Responses - To Guarantee A Qualitative And Homogeneous Telephone Experience With A Professional And Personalized Welcome, - To Provide Regular Reporting Of Telephone Activity, - To Ensure The Confidentiality And Security Of Information Exchanged And Transmitted.
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