Tenders Are Invited For Software Programming And Consultancy Services – Stadtwerke Müllheimstaufen Due To. Implementation And Operation Of An Energy And Water Management Billing System And Associated Bpo Services

Software Programming And Consultancy Services – Stadtwerke Müllheimstaufen Due To. Implementation And Operation Of An Energy And Water Management Billing System And Associated Bpo Services. The Subject Of The Advertised Order Is The Following Services To Be Provided By The Contractor In Accordance With The Contract To Be Concluded, Which Are Specified In More Detail With The Service Description To Be Submitted As Part Of The Offer Phase And The Other Procurement And Contract Documents: - Initial Services: O Creation Of The Detailed Concept Of The Billing System And Coordination With The Client O Technical Implementation Including Any Required Characteristics/Customizing In Accordance With The Detailed Concept O Implementation Of Interfaces, In Particular For Financial Accounting, Edm & Balancing Group Management, Materials Management, Document Management System And Archiving O Data Transfer From The Existing System O Training Of Users And Administrators On The Clients Side O Going Live After Successful Acceptance By The Client O Project Management - Operating Phase: O Provision Of The Billing System In A Data Center To Be Provided Or Procured By The Contractor, Including Provision Of All Necessary Technical Resources For Operation, Corresponding To The Operating Parameters To Be Defined (Service Level Agreement, Hereinafter: Sla) O User Support (Support, Hotline) According To The Sla To Be Defined O Software Maintenance, In Particular Troubleshooting And Adaptation Itself Changing Energy And Water Management Requirements From Legislation And Regulation, In Accordance With The Sla To Be Defined O Further Development Of The Software O Services At The End Of The Contract The Billing System To Be Procured Must Reflect All Energy And Water Management Processes That Are Necessary In The Energy Industry For Business Operations In Accordance With Laws And Regulations In The Market Role Of Supplier And In Water Supply For Business Operations In Accordance With Laws And Regulations. A High Level Of Automation Should Be Ensured. In Addition, The System Must Include The Following Functionalities In Particular: - Representation Of The Electricity, Gas, Water/Wastewater And Heat Divisions - Representation Of Private And Commercial Customers As Well As Slp, Rlm Load Profiles And Intelligent Metering Systems - Billing Based On Key Dates And On A Rolling Basis - Maintaining The Credit And Debit Energy Sub-Ledgers - Balance Sheet Delimitation Of Consumption Quantities In Addition, The System Should Include The Following Functionalities In Particular: - Customer Management Processes Through Basic Crm Functionalities - Customer Portal And Completion Routes The Billing System Should Basically Be Able To Cover The Market Roles Of Distribution Network Operators And Metering Point Operators. The Billing System Should Be Made Available By March 31, 2027 (Go-Live). Bpo Services Must Be Provided Based On The Billing System To Be Procured. In Particular, These Are: - Fee Notifications (Water/Wastewater) And Billing - Market Communication - Management Of Subsidiary Ledgers

Refer document

FileName	File Description
Global Tender Document	489d6019-b199-47a7-b580-0738b4e6a549.html