Tenders Are Invited For 24/7 Management Of It Systems And Infrastructure At Spzoz In Puławy.

1. The Subject Of The Order Is To Ensure The Continuity Of Operation Of The Ordering Partys It Infrastructure, It Systems And Ict Services, Including User Support, 24/7/365, With Guaranteed Response Times And Incident Resolution, As Well As Settlement Of Work Based On The Helpdesk System And Hours Package.2. Scope Of Services. The Contractor Will Provide It Services Including At Least: 1) Server Environment: A) Supervision Over The Technical Condition And Efficiency Of Physical Servers, B) Diagnostics And Coordination Of Hardware Repairs, C) Management Of Physical Components: Power Supply, Cooling, Disk Arrays, D) Raid Controllers, Etc., E) Cooperation With Manufacturers/Suppliers In The Field Of Warranty And Service; 2) It Systems: A) Management Of Key Systems To Be Operated Patients, Such As His, Ris, Pacs And Systems For Maintaining Electronic Medical Records (Edm), B) Supervision Over Specialized Laboratory Software (Lis) And Systems For Archiving And Transmitting Medical Images, C) Ensuring The Correct Operation And Configuration Of Modules For The Settlement Of Medical Services With The National Health Fund (Nfz) And Other Entities, D) Monitoring The Availability Of Systems, Protecting Medical Data And Ensuring Compliance With Legal Requirements Regarding Computerization In Health Care, E) Ensuring Integration Between Various Systems To Ensure A Consistent Flow Of Information And Cooperation In The Implementation Of New Solutions And Technologies, Including The E-Health Platform; F) Virtualization Environment: Management Of The Hypervisor Layer (Installation, Updates, Host Configuration - Vmware, Hyper-V, Proxmox), Creation, Cloning And Deletion Of Virtual Machines (According To The Clients Instructions), Monitoring The Performance And Availability Of The Virtualization Environment, Configuration And Maintenance Of Storage For Virtual Machines (E.G. Datastore, Iscsi, Nfs), Virtual Network Management (Vswitch, Vlan, Network Interfaces Of Virtual Machines);G) Network Infrastructure - Physical Devices Management Of Physical Network Devices: Switches, Routers, Firewalls, Access Points, Configuration, Documentation And Monitoring Of Network Configuration (E.G. Vlan, Lag, Routing, Nat), Maintaining Operational Continuity And Availability Of The Local Network And Connections External, Implementing Changes In The Network Configuration In Accordance With Established Procedures, Responding To Network Failures And Ensuring Their Quick Diagnosis And Removal;H) Security And Compliance3. Availability And Continuity Of Service Provision1) The Contractor Ensures The Availability Of The Service 24 Hours A Day, 7 Days A Week, Regardless Of Public Holidays (24/7/365).2) Availability Includes At Least: A) The Possibility Of Accepting A Report, B) Starting A Diagnosis, C) Taking Corrective Actions (Remotely Or At The Headquarters/Branch Of The Ordering Party - In Accordance With The Classification Of The Incident And Agreed With The Ordering Party).3) The