Expression of Interest For Mobile Money Agent & Customer Acquisition, Training And Network Management

Expression of Interest for Mobile Money Agent & Customer Acquisition, Training and Network Management in Angola. IFCs Financial Institutions Group Advisory Services, in partnership with UNITEL Money Angola, seeks a vendor to deliver a comprehensive Agent & Customer Acquisition, Training, and Management program over 12 months. The selected firm will: Recruit, activate, and support agents across Angola, including reactivating dormant outlets and resolving field issues; conduct onsite and classroom training on transactions and best practices; and ensure visits at least once every two weeks. Drive customer registrations and activations, explore new penetration zones, promote selfservice solutions, and collect customer insights to inform improvements. Enforce branding standards, monitor cash/evalue levels, and institute corrective actions to maintain adequate liquidity; ensure strict AML/KYC compliance through training and reporting. Deploy a secure digital fieldforce management platform for planning, execution, reporting, data security, access control, dashboards, and automated agentmanagement processes. Provide D+1 daily reports, weekly summaries each Monday, and monthly performance reports, and attend weekly performance and monthly strategic reviews with IFC/UNITEL Money. Targets and compensation mechanisms (fixed/variable) will be finalized upon award. Vendors must demonstrate 3 years experience in SSA mobile money acquisition (Angola experience advantageous), senior expertise in ecosystem development, and capacity to mobilize/supervise large field teams. Publication Date: 12/22/2025 12:00 AM EST EOI Deadline: 01/12/2026 11:59 PM EST Tender Link : https://wbgeprocure-rfxnow.worldbank.org/rfxnow/public/advertisement/6441/view.html