Tenders Are Invited For Survey Based On Customer Exit Interviews

Tenders are invited for Survey Based on Customer Exit Interviews N°2/12 Survey Based on Customer Exit Interviews No. 2/12. INTRODUCTION MSI Reproductive Choices (MSI) is an international organization that provides women and adolescent girls with personalized, high-quality Reproductive Health (RH) services in 37 countries. These services empower women to choose when they have children, so they are free to pursue their plans and dreams for themselves and their families. In 2024, 38.6 million people used a contraceptive method provided by MSI, resulting in: 17.1 million unintended pregnancies averted; 8.8 million unsafe abortions averted; 38,700 maternal deaths averted. MSI in the Democratic Republic of Congo (MSI DRC) is part of the MSI network and is the newest national program. MSI DRC aims to ensure that all who wish to do so have access to affordable, modern contraceptive services and can choose the method best suited to their needs MSI DRC began providing SR services in November 2018 in Kinshasa and Tshopo Province. Its activities have since expanded in these two provinces and have also been initiated in Kwilu, Kongo Central, Kwango, Haut-Katanga, and Tanganyika. PART 1: TERMS OF REFERENCE 1. PURPOSE OF THE EXIT INTERVIEW The exit interview is a short and simple survey administered to clients after they have received family planning services from a Mobile Team (MT), Marie Stope Ladies (MSL), Public Sector Health Facilities (PSS), and the MSI DRC programs MSI health center. The data generated by the exit interview answers the following important questions: 1. Who are our clients? 2. Do the services meet the unmet needs of the poor and underserved? 3. Are clients satisfied with their experience with MSI DRC? 4. Are marketing activities delivering the expected results? 5. Are clients offered an appropriate choice of FP methods and other sexual and reproductive health care? 6. How can we communicate with our clients? The exit interview provides rich data on MSI DRCs core services across all our service delivery channels and complements existing routine monitoring data derived from the MSI DRC database system. The effectiveness and enforceability of the exit interview lend themselves well to evidence-based, informed decision-making. For example, it helps identify service delivery areas that are not meeting clients needs or the most effective channels for reaching underserved or unserved clients [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : https://www.mediacongo.net/appel-societe-42682_msi_rd_congo_enquete_basee_sur_les_interview_de_sortie_des_clients_n_2_12.html

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