Bids Are Invited For Hiring A Company Specialized In Providing Continuous Unified Communication Platform (Uc) And Cloud Contact Center Services (Cloud-Based Ip-Pbx/Ccaas), For A Period Of 12 (Twelve) Months, Aiming To Modernize And Guarantee The Continuity Of Agiliza Paraisos Institutional Communication.

Lot 1 - 01 - The Solution Must Be A Virtualized Ip Pabx Platform (In Cloud), Based On Software As A Service (Saas) Architecture, With A Minimum Capacity For 35 (Thirty-Five) Ip Extensions (Sip/Voip). The System Must Provide A Management Monitoring Panel (Dashboard) With Report Export, Displaying Complete Information About Call History, Including Answered, Missed And Made Call Metrics, With Support For Interactive Graphical Reports. Voice Traffic Control Must Be Manageable By Extensions And Service Queues, And The Platform Must Have Call Recording Functionality (When Activated) And Offer Monitoring Of All Activities In Real Time. For A Period Of 12 Months., Lot 1 - 01 - Chatbot Whatsappa Chatbot Solution And Integrated Communication Must Support At Least 60 (Sixty) Simultaneous Users/Agents, Using Whatsapp With Connection Via Qr Code And Official Api. The Solution Must Be Accessed Via Internet Browser. Regarding Communication, It Must Guarantee Support For High Quality Calls (Hd) And Provide Integration With The Telephony Platform (Pabx/Voip), In Addition To Including A Chatbot Module For Automated Service (24/7) Included In The Solution 2 Service Numbers For The Whatsapp System. For A Period Of 12 Months. It Must Be Possible To Generate Complete Graphical Reports For Periods Of All Services Provided. 40 Hours Monthly For Integration With Apis E Ia., Lot 1 - Leased Equipment, For A Period Of 12 Months: 05 Ip Telephone Devices - Wireless - Type 105 Ip Telephone Device - Wired06 Usb Headset, Lot 1 - 01 - The Service Must Provide A Voice Channel (Trunk) Of Fixed Switched Telephony (Stfc) In Digital/Ip Modality, With Sip/Voip Signaling Protocol, Guaranteeing Number Portability Of The Existing Line, According To Anatel Regulations. The Channel Must Be Capable Of Supporting An Adequate Volume Of Simultaneous Calls For The Voice Traffic Of The Virtual Pabx And Guarantee Complete Integration With The Ip Telephony Platform For Two-Way Traffic, Unlimited Calls To Landline And National Mobile. Additionally, The Service Must Allow The Generation Of Reports Per Period On The Telephone System, Detailing Performance Metrics Such As Answered, Missed Calls, Waiting Time And Answering Time. For A Period Of 12 Months., , , 061_Tr_Telefonia Agiliza.Pdf