Administrative Development Project Services – Support In Customer Service. - Specialists For Project Work Support In Test Execution, Process Definition And Configuration Input For Transformation Projects Such As Introduction Of B4us, Expansion Of Crm And, If Necessary, Introduction Of Voicebot, Omnichannel Platform, New Customer Portal. - Reduction Of Operational Backlogs The Service Provider Takes Over Defined Standard Processes And Backlog Processing In The Front And Back Office, Billing And Market Communication, So That Service Levels And Customer Satisfaction Remain Stable During The Project Phase. The Desired Number Is 5 Full-Time Equivalents (Fte) And A Maximum Of 30. A Gradual Expansion Plan From March 1, 2026 To May 1, 2026 At The Latest Is Desired.
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